Mohammed Abeed
@mohammedabeed
Experienced IT engineer specializing in network, systems, and end-user support.
IndiaWhat I'm looking for
I am an IT engineer with extensive hands-on experience in systems, networking, and application support across enterprise projects in Saudi Arabia and India.
I have installed, configured, and maintained Windows servers, endpoints, network devices, VPNs, and security tools while ensuring high availability and strong cybersecurity measures.
My achievements include delivering 99% client uptime, reducing ticket resolution time by 40%, implementing security protocols that increased data protection by 30%, and resolving hundreds of hardware and support issues with high success rates.
I thrive on mentoring others, exploring new technologies, and delivering reliable IT services that improve operational efficiency and user satisfaction.
Experience
Work history, roles, and key accomplishments
IT Support Engineer
Saudi Constructioneers Ltd
Sep 2021 - Oct 2025 (4 years 1 month)
Installed and maintained servers, networks, and endpoint protection for the Diriyah Gate Development Authority sales center, achieving 99% client uptime and reducing ticket resolution time by 40%.
IT Network Engineer
Al-Ghurair Constructions & Aluminum
Jan 2018 - Dec 2020 (2 years 11 months)
Managed LAN/WAN infrastructure and provided technical support for the Riyadh Metro project, resolving over 500 hardware issues monthly with a 95% success rate and implementing backup and cybersecurity measures.
IT Application Support Engineer
Sabre Travel Network Middle East
Aug 2016 - Dec 2017 (1 year 4 months)
Provided application support and incident resolution for travel business applications, performing installations, upgrades, and collaborating with development teams to reduce service interruptions.
IT Support Officer
Sterling Wilson Middle East Electro Mechanical (LLC)
Jan 2016 - Aug 2016 (7 months)
Acted as first point of contact for IT queries on the RAFAL Living Residential Tower project, diagnosing remote and onsite technical issues and maintaining asset inventory to minimize downtime.
IT Helpdesk Engineer
Enzee Informatics Pvt. Ltd.
May 2012 - Aug 2015 (3 years 3 months)
Provided remote and onsite desktop and network support, configured user accounts and group policies, and analyzed recurring issues to recommend preventive solutions across the organization.
Education
Degrees, certifications, and relevant coursework
JUJawaharlal Nehru Technological University
Bachelor of Technology, Computer Science & Engineering
Completed a Bachelor of Technology in Computer Science and Engineering at Jawaharlal Nehru Technological University.
Shankary Junior College
Board of Intermediate, Intermediate (pre-university)
Attended Shankary Junior College for Board of Intermediate studies.
St. Thomas High School
Board of Secondary School, Secondary Education
Completed secondary education at St. Thomas High School under the Board of Secondary School, Nirmal.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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