JASSIM VASIMA
@jassimvasima
I am an experienced IT Support Specialist delivering hardware, software, and network troubleshooting to improve user satisfaction.
IndiaWhat I'm looking for
I am an IT Support Professional with over 3 years' experience supporting healthcare, retail, and corporate environments. I provide technical expertise in hardware and software solutions, Service Desk Plus, Active Directory, POS and server installation, patch deployment, and asset management, contributing to quality improvement and accreditation projects.
I hold an MSc in Information Technology with first-class distinction and certifications including CCNA and MCSE. I thrive in collaborative, fast-paced teams and seek roles where I can apply my troubleshooting, networking, and systems skills to improve user satisfaction and operational reliability.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Al Salam Hospital
Mar 2024 - Jan 2025 (10 months)
Managed ServiceDeskPlus tickets, performed AD account resets, deployed patches and updates, and maintained desktop services to ensure timely IT support for clinical staff.
IT Support Specialist
Alshaya Group Co.
Dec 2021 - Sep 2022 (9 months)
Installed and configured HP POS systems and printers, assigned IPs and joined devices to domain servers, and validated POS functionality to ensure smooth retail operations.
IT Technical Support Officer
Al-Sayer Group Co.
Mar 2019 - Nov 2020 (1 year 8 months)
Installed and upgraded Windows OS and Office packages, performed hardware and firmware upgrades, and maintained asset tracking and testing to support business functions.
Desktop Support Engineer
Global Info-Tech Co.
Jul 2015 - Dec 2017 (2 years 5 months)
Installed and configured Windows 8 systems and performed updates and optimizations to improve desktop performance and reliability for end users.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Madras
Master of Science, Information Technology
Grade: First Class with distinction, 74% average
Master of Science in Information Technology from the University of Madras, awarded First Class with distinction with a 74% average.
BUBharathidasan University
Bachelor of Science, Computer Science
Grade: First Class, 76% average
Bachelor of Science in Computer Science from Bharathidasan University, secured First Class with over 76% average.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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