Open to opportunities

Ravi Lathiya

@ravilathiya

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Experienced IT Support Engineer with a passion for technical excellence.

India

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What I'm looking for

I am looking for a dynamic role that challenges my technical skills and offers opportunities for growth within a collaborative team environment.

With over 7 years of experience as an IT Support Engineer, I have honed my skills in system administration, network troubleshooting, and technical support. My journey has been marked by a commitment to optimizing IT infrastructures and ensuring security compliance. I take pride in my proven track record of resolving technical issues efficiently, streamlining operations, and delivering exceptional customer support.

Throughout my career, I have managed complex IT environments, from configuring and managing servers to overseeing cloud-based solutions. My role as a Technical Support Specialist at POSNation has allowed me to enhance end-user experiences through proactive problem-solving and effective communication. I have also trained and mentored junior team members, fostering a culture of technical growth and service quality within my teams.

I am passionate about leveraging my technical expertise to contribute to organizational success and am always eager to embrace new challenges that allow me to further develop my skills and knowledge in the IT field.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

POSNation

Feb 2023 - Present (2 years 7 months)

Managed account information and provided comprehensive support for POS software, hardware, servers, and network-related issues. Ensured SLA compliance within the ticketing system, achieving a 95% resolution rate within deadlines. Delivered technical support through live calls, chats, and emails, enhancing end-user experience and satisfaction.

Hardware SLA Ticketing Systems Customer Support IT Asset Management

Network Executive

Think & Learn Pvt. Ltd. (Byju’s)

Nov 2021 - Jan 2023 (1 year 2 months)

Led a team in supervising network devices, ensuring seamless connectivity across access points, switches, and firewalls. Oversaw daily network operations, preparing and maintaining detailed reports for performance tracking on a daily, weekly, and monthly basis. Developed and enforced SOPs for team training, while coordinating with vendors to meet critical project deadlines.

Network Device Supervision Network Operations Performance Tracking SOP Development Inventory Management Network Security Troubleshooting

System Administrator

Crystalvoxx Ltd.

Oct 2020 - Oct 2021 (1 year)

Managed and maintained healthcare IT systems, ensuring seamless operation of critical applications and data security. Installed security patches and implemented preventive maintenance to comply with healthcare regulations. Oversaw backup and disaster recovery processes to ensure patient data integrity and system reliability.

Data Security Backup And Recovery Scripting System Monitoring

L2 Support Engineer

Progressive Infovision Pvt. Ltd. (Wipro Project, Torrent Cli

Oct 2019 - Sep 2020 (11 months)

Provided root cause analysis and effective troubleshooting for diverse system errors. Delivered comprehensive helpdesk support, resolving user issues promptly. Configured systems and managed user account administration.

Root Cause Analysis Troubleshooting Help Desk Support System Configuration Incident Response Cross Functional Collaboration

Network Engineer L1

Acute Informatics Pvt. Ltd. (Wipro Project, Adani Client)

May 2019 - Sep 2019 (4 months)

Configured and maintained network devices, IP phones, and VC setups for enhanced communication. Managed IT asset inventory and daily operational checklists. Ensured efficient execution of day-to-day operations, adhering to high-quality standards.

Network Device Configuration Asset Inventory Scalability

Network Engineer L1

Wingsnet

Oct 2014 - Sep 2016 (1 year 11 months)

Delivered onsite and remote support for internet-related issues, reducing downtime significantly. Supported diverse network devices and resolved customer complaints efficiently. Assisted in planning and implementing new site network designs.

Onsite Support Remote Support Network Device Support

Education

Degrees, certifications, and relevant coursework

Shantilal Shah Engineering College

Bachelor of Engineering, Electronics & Communication

2016 - 2020

Grade: 59.69%

Completed a Bachelor of Engineering in Electronics & Communication. Focused on core concepts and applications within the field.

C.U. Shah Technical Institute of Diploma Studies

Diploma, Electronics & Communication

2013 - 2016

Grade: 51.5%

Obtained a Diploma in Electronics & Communication. Gained foundational knowledge and practical skills in electronic systems and communication technologies.