Open to opportunities

SEYI LOVE FASHOLA

@seyilovefashola

Message

I resolve customer issues and manage high-volume support workflows across leading CRM platforms.

Nigeria

Message

What I'm looking for

I'm seeking an immediate full-time customer support opportunity where I can resolve customer issues, manage CRM workflows, maintain accurate records, and contribute to consistent service excellence.

At Benin Electricity Distribution Company, I processed high-volume daily payments, resolved billing disputes and customer complaints, and maintained zero-discrepancy cash and transaction records.

I've also supported accounting and administrative operations at Ikeja Prime Metro Properties Limited, handling reconciliations, invoices, documentation, and client and vendor queries. I use HubSpot, Freshdesk, Intercom, Zendesk, Zapier, Trello, and scheduling tools to keep customer support workflows organised and responsive.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Benin Electricity Distribution Company

Jan 2019 - Dec 2020 (1 year 11 months)

Delivered front-line customer service by processing high-volume daily payments in a fast-paced utility environment, consistently meeting daily transaction targets. Resolved customer inquiries, billing disputes, and complaints with professionalism and urgency, contributing to improved customer satisfaction outcomes.

Customer Service Complaint Resolution Data Entry

Office Junior Accountant

Ikeja Prime Metro Properties Limited

Jan 2016 - Dec 2017 (1 year 11 months)

Assisted in end-to-end accounting operations including financial reconciliations, invoice processing, and documentation management. Maintained accurate, organised records supporting the preparation and review of financial reports for senior management decision-making.

Accounting Financial Reconciliations Invoice Processing Document Management Administrative Support