Timilehin Olaniran

I’m a results-driven customer support and administrative professional with 5+ years of experience helping customers, coordinating operations, and maintaining accurate financial and administrative records. Across banking, healthcare, corporate administration, and remote environments, I’ve focused on dependable service, clear communication, and fast issue resolution.

In customer support roles, I manage inquiries, order fulfillment, and ticket handling through systems like Freshdesk, while keeping CRM records current. I coordinate with vendors and brokers to ensure correct delivery, handle Tier-2 escalations, and provide support via email, chat, and phone—always aiming to reduce friction and improve outcomes for customers and internal teams.

Alongside customer-facing work, I strengthen operational accuracy by processing reconciliations, payment approvals, HMO claims, billing, and patient records. I prepare documentation and official correspondence, support stakeholder communication, and continuously look for process improvements—backed by leadership experience in onboarding and contact center training.