GA

Open to opportunities

Gift Abumisi

@giftabumisi

Customer service professional with 5+ years improving response times and client satisfaction.

What I'm looking for

I seek a customer-focused role where I can use CRM expertise, conflict-resolution skills, and proactive communication to improve satisfaction and retention.

I am a dedicated customer service professional with over five years' experience delivering prompt, empathetic support and resolving client issues across CRM platforms like Freshdesk and Paygops. I consistently meet and exceed support targets, improve response times, and strengthen customer loyalty through clear communication and effective problem-solving.

My background includes coordinating technical installations, managing service tickets end-to-end, and supporting financial operations early in my career. I bring strong conflict-resolution skills, time management, and a commitment to driving retention and positive customer experiences.

Experience

Work history, roles, and key accomplishments

SL

Current

Customer Service Representative

Current

Solynta Energy Limited

Jan 2017 - Present (9 years)

Provide customer support and manage Freshdesk tickets, generate Paygops subscription tokens, and coordinate engineer assignments and installations, improving response time by 25% and strengthening customer loyalty.

Freshdesk Paygops Customer Support Ticketing Conflict Resolution Communication Time Management CRM

CG

Account Officer Intern

Computer Warehouse Group

Jan 2016 - Dec 2016 (11 months)

Assisted with account reconciliation, payroll preparation, and journal entry support to maintain accurate financial records during internship.

Account Reconciliation Payroll Journal Entries Microsoft Excel Attention To Detail

Education

Degrees, certifications, and relevant coursework

NC

National Youth Service Corps

National Youth Service, Public Service

2016 - 2016

Completed the mandatory one-year national service program (NYSC) following tertiary education.

FO

Federal Polytechnic Nekede, Owerri

Higher National Diploma, Accounting

2014 - 2015

Completed a Higher National Diploma (HND) in Accounting, covering advanced accounting principles and practical financial skills.

WS

Wisdom Secondary School, Rivers State

Senior Secondary School Certificate (WASCE), Secondary Education

2003 - 2008

Completed Senior Secondary School Certificate (WASCE) with secondary-level education focused on general academic subjects.

Tech stack

Software and tools used professionally

Gmail

FreshDesk

Availability

Open to opportunities

Location

Nigeria

Authorized to work in

Job categories

Customer Service Representative Customer Service Representative Customer Success Account Management Support Specialist Client Relations Customer Support Representative Customer Care Representative Customer Service Agent Customer Service Associate Customer Service Specialist

Skills

Customer Relationship Management (CRM)Freshdesk Paygops Conflict Resolution Problem Solving Active Listening Time Management Multitasking Microsoft Word Microsoft Excel Microsoft PowerPoint Account Reconciliation Journal Entries Gmail

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Gift Abumisi - Customer Service Representative - Solynta Energy Limited | Himalayas