Open to opportunities

Aniebiet-Abasi Umoh

@aniebiet-abasiumoh

Message

Customer-focused professional with 5+ years in customer success and support.

Nigeria

Message

What I'm looking for

I seek remote roles where I can deliver exceptional customer experiences, support retention and growth, use CRM tools, and collaborate with cross-functional teams while working independently.

I am a customer-focused professional with over five years' experience in customer engagement, account management, and service delivery across utility and energy sales roles. I have a strong track record resolving customer issues, managing client relationships, driving digital payment adoption, and using CRM and spreadsheet tools to track interactions and improve satisfaction.

I thrive in remote and cross-functional environments, supporting revenue growth through customer education, retention strategies, and operational support. I bring strengths in communication, conflict resolution, high-volume support, and the ability to work independently while collaborating with teams to enhance service efficiency.

Experience

Work history, roles, and key accomplishments

Prepaid Account Manager

Ikeja Electric PLC

Jul 2022 - Aug 2025 (3 years 1 month)

Managed residential and commercial customer relationships, resolving service inquiries and complaints while conducting account reviews and meter validations to maintain billing accuracy and drive digital payment adoption.

Customer Support Account Management CRM Digital Payments Customer Education Microsoft Excel Cross Functional Collaboration

Energy Sales Representative

Ikeja Electric PLC

Aug 2020 - Jun 2022 (1 year 10 months)

Handled customer inquiries and complaints, managed account documentation in CRM, assisted with account setup and billing, and supported sales initiatives by engaging prospects and identifying service opportunities.

Customer Service Sales Support CRM Billing Support Microsoft Office Problem Solving

Education

Degrees, certifications, and relevant coursework

Lagos State Polytechnic, Ikorodu

Higher National Diploma, Marketing

Completed a Higher National Diploma (HND) in Marketing at Lagos State Polytechnic, focusing on marketing principles and practical business applications.