Open to opportunities

Seyar A

@seyara

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Results-driven computer engineering professional with a passion for innovation.

Canada

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What I'm looking for

I am seeking a challenging role that allows me to leverage my skills and drive innovation while continuing my personal and professional growth.

I am a results-driven and detail-oriented professional with a strong background in computer engineering and IT support. My hands-on experience spans event broadcasting, quality assurance, and technical support, allowing me to develop a unique skill set that combines technical expertise with exceptional problem-solving abilities. I thrive in fast-paced environments and have a proven track record of leading teams to deliver outstanding results.

Throughout my career, I have managed event logistics, including technical setup and participant engagement, ensuring successful outcomes for Ottawa Esports Events. My role as a Technical Support Representative at Rogers Communications honed my customer service skills, where I provided effective troubleshooting and technical support to end-users. I am passionate about computer science and committed to contributing to organizational success through innovative technical solutions.

Experience

Work history, roles, and key accomplishments

Technical Broadcasting Specialist

Ottawa Esports Events

Oct 2019 - Present (5 years 8 months)

Managed event logistics, including technical setup, broadcasting, venue coordination, scheduling, and participant engagement. Oversaw budgeting, marketing, and customer satisfaction to ensure successful event outcomes and built relationships with sponsors, vendors, and participants.

Broadcasting Technical Setup Event Coordination Budgeting Marketing Customer Engagement Sponsorship Management

QA Tester

Benchmark IME

Apr 2016 - Present (9 years 2 months)

Collaborated with cross-functional teams in an Agile environment to develop and execute test cases. Identified, documented, and reported software defects to ensure high-quality product delivery.

QA Testing Agile Methodologies Sprint Planning Selenium TestRail

Technical Support Representative

Rogers Communications

Jan 2014 - Present (11 years 5 months)

Provided technical support and troubleshooting services to end-users for hardware and software issues. Documented all customer interactions and resolutions in the ticketing system, ensuring timely and effective problem resolution.

Technical Support Troubleshooting Hardware Support Software Ticketing Systems Customer Service Documentation Product Education

Education

Degrees, certifications, and relevant coursework

Algonquin College

Advanced Diploma, Computer Engineering Technology - Computing Science

Completed a 3-year advanced diploma program focusing on computer engineering technology with a specialization in computing science. Gained comprehensive knowledge in various aspects of computer systems and software development.