Kat Sukkau

Technical support professional with 17 years of customer-facing experience — including 13+ years at TELUS across mobility and fibre support, and my more recent move into IT helpdesk, hardware support, and software development at North Vancouver Recreation & Culture.

At TELUS I moved through several specialized roles: general mobility support, Tier 1 technical overflow, an internal helpdesk role supporting other reps, multi-channel email/chat support, and finally fibre technical support — full troubleshooting up to dispatching on-site technicians, in a fully remote position I applied for and was selected to hold.

At NVRC I run IT helpdesk for staff across multiple recreation and culture centres — ticketing, Microsoft 365 administration, hardware support (including imaging and component-level repairs), network patching, and vendor coordination. I also co-built an internal HR notification tool from concept through rollout using Python, FastAPI, React, and MongoDB, and I write and test SQL queries for internal reporting.

Earlier in my career, as a student developer at IOTO, I wrote web scraping and browser automation scripts in Python (Selenium), contributed to PostgreSQL database planning, and did REST API testing and documentation.

I hold a diploma in Computer Systems Technology (AI & Machine Learning) from BCIT, graduated with distinction. I work comfortably with Python, SQL, REST APIs, Selenium, JavaScript, HTML/CSS, and MongoDB.

I'm currently looking for remote technical support roles where strong written communication and real technical depth matter — ideally at a SaaS company where I can dig into interesting problems and actually help people get unstuck.