I’m looking for a customer-facing technical role where I can install and support equipment, train users, solve operational issues, and build long-term client relationships.
RJ
Looking for a job
Remi Jobin
@remijobin
I install, commission, and support simulation and industrial equipment for global customers.
CanadaWhat I'm looking for
At CM-LABS Simulations, I install and commission simulation-based equipment globally, provide remote and onsite technical support, and deliver training that improves user proficiency. I also drive software and hardware sales through strategic upselling.
Over 25 years in technical support and customer-facing roles, I’ve supported international clients, installed optimization equipment for sawmills, configured server cabinets and networks, and tested products at Ubisoft. I communicate fluently in French and English and focus on practical solutions that build long-term customer relationships.
Experience
Work history, roles, and key accomplishments
CS
Current
Customer Success Specialist
CM-LABS Simulations
Jan 2023 - Present (3 years 8 months)
Achieved successful installation and commissioning of simulation-based equipment globally, enhancing user proficiency through targeted training. Increased software and hardware sales through strategic upselling efforts.
BE
Installation Technician
BID Group (Comact Equipment)
Oct 2016 - Jan 2023 (6 years 3 months)
Oversaw onsite installation and commissioning of optimization equipment for international sawmills projects. Led mechanical and electrical adjustments to enhance operational efficiency.
TR
Service Technician
Trevi
Jan 2012 - Oct 2016 (4 years 9 months)
Assisted with start-up and shut-down procedures for hot tubs at customer locations. Provided training to customers on hot tub products and water chemistry.
Provided technical support to users to resolve issues effectively. Created and updated detailed test plans for each product.
Education
Degrees, certifications, and relevant coursework
ES
Emergence Technical School
Technical Degree Diploma, Office Electronic Equipment Maintenance and Repair
2000 - 2001
Grade: DEP
Activities and societies: Electronic
Earned a Technical Degree Diploma in Office Electronic Equipment Maintenance and Repair in January 2000.
PS
Polyvalente St-Jerome
High School Diploma, General Studies
1998 -
Completed a High School Diploma in January 1998.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
CanadaAuthorized to work in
Salary expectations
75k+ CAD
Social media
Job categories
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