At Ubisoft Montréal, I built and maintained monitoring dashboards and alerts for the e-commerce ecosystem, tracking payments, latency, errors and service health. I investigated service disruptions and led incident calls, then documented findings in post-mortems and incident reports.
I also coordinated database and monitoring migrations, mass refund projects and ticket resolution across support and technical teams. My work included fraud analysis, digital inventory updates, and training colleagues and stakeholders on tools and processes.
Earlier, I supported customers and payment hardware at Lightspeed Commerce, and built and led TradeRev (OpenLane)’s Quebec dealer success team. On my personal project, A Picking Machine, I designed and built a predictive analytics engine that achieved 68% accuracy on baseball game outcomes through the 2026 season.
