Looking for a job

alexander ierfino

@alex_ierfino

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Detail-oriented and tech-savvy support specialist.

Canada

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What I'm looking for

Remote or Hybrid tech support specialist in customer service or help desk role.

Core Skills & Qualifications

3+ years of technical troubleshooting and QA experience in professional settings
Proficient in Windows, MacOS, Microsoft Office Suite, and network setup (VPN, routers, etc)
Experience with Active Directory, remote desktop tools, ticketing systems
Strong documentation, organizational, and customer service skills
Multilingual: Fluent in English, French, and Italian
Fast learner with the ability to adapt to new software, systems, and tools
Demonstrated ability to work independently in remote and hybrid roles

Experience

Work history, roles, and key accomplishments

Current

Help Desk Support / QA Tester

Current

Various Studios & Projects

Jan 2020 - Present (5 years 5 months)

Provided detailed QA testing and technical support for various game studios, focusing on gameplay, UI/UX, and performance issues. Collaborated with development teams to document and resolve bugs while assisting users with technical troubleshooting in live environments.

Jira QA Testing Technical Troubleshooting Agile Methodologies User Support Documentation UI UX Testing Remote Desktop Tools Bug Tracking Performance Analysis UI UX testing

Office Administrator / Data Entry & Support

MagriBec Construction

May 2017 - Mar 2021 (3 years 10 months)

Managed data entry for condo association members and provided IT support for office operations. Handled accounts receivable processes and maintained local server backups while multitasking in a fast-paced environment.

server management Data Entry IT Support Microsoft Office Suite Database Management OCR Verification Administrative Support Multitasking Client Records Maintenance Technical Troubleshooting

Customer Service Associate / POS Support

Manchu WOK

May 2017 - May 2018 (1 year)

Provided customer service and managed POS terminals in a high-traffic food service environment. Ensured order accuracy and performed minor technical troubleshooting to maintain operational efficiency.