Open to opportunities

Severin Sepenu

@severinsepenu

Message

Dedicated customer service professional with 5 years of experience.

Ghana

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I am customer service professional currently working at SportyBet in Accra, Ghana. With over four years of experience in customer service, I have developed a strong ability to assist customers with their inquiries and challenges. My role involves managing incoming calls, ensuring customers receive timely resolutions, and adhering to company KPIs. I am always prepared to embrace change and develop new skills to enhance my performance.

Previously, I worked at Ison BPO (Airteltigo) where I assisted customers with issues related to their sim cards and network. My experience also includes roles at Bollore Logistics and Sednyo Logistics, where I handled customs documentation and provided administrative support. I pride myself on my problem-solving skills and my ability to communicate effectively with customers, ensuring their needs are met promptly.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

SportBet Ghana

Apr 2021 - Present (4 years 3 months)

Assisted customers with all their enquiries and challenges, ensuring timely and accurate resolutions. Managed incoming calls and escalated complex queries to appropriate departments, maintaining high customer satisfaction.

Customer Service Problem Solving Customer Relationship Management Technical Support Communication Skills Conflict Resolution Data Entry

Customer Service/Call Center

Ison BPO (Airteltigo)

Dec 2019 - Feb 2021 (1 year 2 months)

Answered calls from Airteltigo customers, resolving issues related to sim cards and network services. Utilized CRM tools for ticketing and troubleshooting applications to diagnose sim defaults.

Customer Service Call Center Operations CRM Software Ticketing Systems Troubleshooting Communication Skills Problem Solving Data Entry Customer Support

Clerk

Bollore Logistics

Jan 2019 - Mar 2019 (2 months)

Processed documents for imported goods through customs documentation, including duty assessments. Handled administrative tasks and responded to queries regarding customs procedures.

Administrative Support Data Entry Query Resolution Document Processing Logistics Communication Skills Record keeping Compliance

Customer Service Agent/Gcnet Clerk

Sednyo Logistics

Apr 2016 - Jan 2019 (2 years 9 months)

Managed customs documentation for imported and exported goods, providing duty assessments and supporting documents like FDA and GSA. Attended to customer queries via call, email, and text, assisting with import solutions and quotations.

Customer Service Email Communication Administrative Support Problem Solving Communication Skills Data Entry Logistics Management

Customer Service

St Ashley Driving School

Jun 2014 - Oct 2014 (4 months)

Attended to walk-in clients and entered lesson details onto the DVLA platform for supervision. Guided clients through the training structure and performed various administrative duties.

Customer Service Data Entry Administrative Support Client Management Record keeping Communication Skills Scheduling Problem Solving Customer Relations

Education

Degrees, certifications, and relevant coursework

Zenith College

Diploma, Human Resource Management

Studied Human Resource Management, focusing on principles and practices within the field. Gained knowledge in various aspects of HR.

Prime Freight

Diploma, GCNet Documentation

Completed a diploma in GCNet documentation, acquiring skills in customs documentation processes. Learned to handle imported and exported goods documentation.