Seun Sulaimon

I've supported customers at Carquest Auto Parts across walk-in, phone, WhatsApp, and social channels, helping vehicle owners identify compatible parts, understand pricing, and track availability.

I resolve payment issues, mixed-up orders, and stock shortages while documenting customer and vehicle interactions in Shopware CRM. I also surface recurring shortages and complaints to operations and sales teams.

As Customer Service & Inventory Manager, I ran day-to-day service and inventory across multiple outlets, produced weekly performance reports, tracked stock movement and cash flow, and handled escalated supply issues with vendors.

Earlier at Citi Web Auto Centre, I maintained service records, logged parts and stock, and acted as the link between customers and technicians. I bring more than five years of customer support, retention, user education, reporting, and operational coordination experience.