Open to opportunities

Citadel Akpan

@citadelakpan

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Dedicated Customer Success Specialist focused on enhancing client satisfaction.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to leverage my skills in customer success and operations.

I am a resourceful and proactive Customer Success Specialist with a strong commitment to enhancing client satisfaction and achieving organizational goals. My experience spans customer support, technical troubleshooting, and operations management, where I have consistently demonstrated my ability to build and maintain professional relationships. I thrive in dynamic environments and am dedicated to contributing significantly to the development of both the organization and the community.

Throughout my career, I have successfully managed customer interactions across various platforms, ensuring that each client receives timely and effective support. My role at Cientro Travels involved not only resolving customer complaints but also identifying trends in feedback to innovate and improve service delivery. I have a proven track record of collaborating with cross-functional teams to enhance service processes, resulting in increased sales revenue and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Cientro Travels Nigeria Ltd

Feb 2023 - Present (2 years 5 months)

Assisted in overall day-to-day cleaning operations of the company, including continuous development of effective staff-customers-relationship to achieve the management goals and objectives of premium customer service delivery. Successfully communicated and attended to customer needs with urgency, ensuring negative comments were handled with utmost professionalism.

Customer Service Customer Relationship Management Technical Troubleshooting Data Entry Communication Skills Problem Solving CRM Software Time Management

Customer Care Support

ShopRite Nigeria

Jan 2019 - Present (6 years 6 months)

Collaborated with cross-functional teams to enhance service processes and implement feedback, resolving customer complaints efficiently to prevent escalation. Provided timely and efficient customer support via live chat, phone, and email, while developing and executing a cross-selling strategy that increased sales revenue by 12% and customer satisfaction by 7%.