Open to opportunities

Seun Bello

@seunbello

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Knowledgeable case manager with 9 years of client services experience.

United States

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What I'm looking for

I seek a role that values client relationships and offers growth opportunities.

I am a dedicated professional with 9 years of experience in case management, client services, and technical support. My journey has been marked by a commitment to delivering exceptional administrative support and fostering strong client relationships. I have a proven track record of efficiently managing cases, conducting thorough evaluations, and developing tailored case plans that meet individual client needs.

Throughout my career, I have excelled in collaborating with legal professionals, healthcare providers, and social services to ensure holistic care for clients. My ability to leverage technical tools has streamlined processes and enhanced service delivery. I am passionate about contributing my skills to drive organizational success and improve client outcomes.

Experience

Work history, roles, and key accomplishments

Current

Case Manager

Current

Cape Law

Jun 2020 - Present (5 years)

Managed and coordinated all aspects of assigned cases, ensuring effective communication with clients. Developed tailored case plans and maintained documentation of client progress. Collaborated with legal and healthcare professionals to provide holistic care.

Client Services Documentation Crisis Management Communication Team Collaboration Problem Solving Technical Tools

Sr. Customer Experience Representative

Root Insurance

Jan 2017 - Feb 2020 (3 years 1 month)

Provided high-quality customer support through various channels, resolving inquiries related to billing and claims. Collaborated with internal teams to address complex issues and contributed to service optimization initiatives.

Customer Support CRM Tools Communication Problem Solving Team Collaboration Customer Satisfaction Training Performance Metrics Process Improvement

Technical Support Agent

Intuit Accountants

Jul 2016 - Jan 2019 (2 years 6 months)

Provided technical support for Intuit software, managing high volumes of inbound calls. Diagnosed software issues, delivered product training, and collaborated with cross-functional teams to enhance service quality.

Technical Support Troubleshooting Product Training Customer Satisfaction Documentation Communication Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Lagos

Bachelor of Science, Sociology

Grade: Second Class Upper Division

Activities and societies: Class Representative, acted as a liaison between students and the university's governing council, addressing and resolving student concerns.