Janiah Farmer

Became a subject-matter expert within internal tools and platforms to best serve customers. Responded to inbound customer inquiries, issues, and requests via email, phone, and online chat with empathy and understanding.

Completed multiple specialized processes to assist in the completion of background screenings. Organized and understood multiple disclosure forms while comparing screening information to multiple forms of identification for accuracy.

Reviewed and processed information submitted for background screens, verifying ID documents for accuracy. Analyzed information received in regard to detailed records and documents, ensuring all assigned goals were met.

Reviewed and processed information submitted for background screens, verifying ID documents for accuracy. Answered phone inquiries and replied to general information requests with accurate information.

Completed student transcript and withdrawal requests, sorting all paperwork and documents alphabetically. Performed general office duties, including answering multi-line phones and assisting with student registration.

Managed a caseload of 15-30 individuals in the welfare system, providing comprehensive, community-based care. Communicated with healthcare team members to plan, implement, and enhance treatment strategies.

Created and updated physical records and digital files to maintain current, accurate, and compliant documentation. Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Supervised safety, behavior, and actions during scheduled and emergency trips off-site for developmentally disabled patients. Monitored progress and documented any patient health status changes to keep the healthcare team updated.

Monitored patient specimen samples and test results, alerting supervisors of potentially unhealthy changes. Participated in recreational and group therapy with patients to boost mood and improve overall memory.

Interacted with customers professionally by phone, email, or in-person to provide information and direction. Helped with administrative support, including managing incoming calls, coordinating files, and sorting mail.

Helped with administrative support, including managing incoming calls, coordinating files, and sorting mail. Maintained an organized office environment and assisted with various clerical tasks.

Delivered top-notch administrative support to office staff, promoting excellence in office operations. Performed office-related support tasks and clerical functions, including filing, light bookkeeping, and calendar management.

Currently pursuing a Master of Science in Software Engineering. This program focuses on advanced topics in software development and engineering principles.

Completed a Master of Arts in Psychology, gaining advanced knowledge in psychological theories and research methods. This program enhanced understanding of human behavior and mental processes.

Obtained a Bachelor of Science in Psychology, focusing on foundational psychological principles and research. This degree provided a comprehensive understanding of human cognition, emotion, and behavior.