Pilaura Gray
@pilauragray
I improve high-volume customer operations through empathetic support, workflow design, and team training.
United StatesWhat I'm looking for
Aspiring Customer Support Manager with 7+ years of experience leading cross-functional teams, improving customer operations, and executing complex workflows in high-volume environments. Skilled in translating user insights into process enhancements, managing stakeholder relationships, and driving outcomes through data-informed decisions. Eager to apply a human-centered approach and operational excellence.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Social Security Administration
Oct 2020 - Apr 2025 (4 years 6 months)
Managed 75+ customer inquiries daily, achieving a 95% satisfaction rating. Assessed benefits eligibility for 100+ weekly claimants, reducing errors by 10%, and led virtual training programs for new hires.
Education
Degrees, certifications, and relevant coursework
Pilaura hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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