Seth Kwakye
@sethkwakye
Aviation sales and ticketing professional delivering reservation excellence and customer satisfaction.
GhanaWhat I'm looking for
I’m a goal-driven aviation professional with a ticketing and reservation background, combining strong sales performance with deep product knowledge. I handle flight charter requests and manage general ticketing and reservation duties while building rapport and delivering high-impact sales presentations.
Across roles from Sales Agent/Account Officer to Travel Center Supervisor, Travel Manager, and Office Manager, I’ve managed travel reservations, prepared sales reporting, and supported customers through complex questions and objections. I also bring hands-on training and technical support experience in Sabre Global Distribution System (GDS), plus certifications including Amadeus and IATA Dangerous Goods.
Experience
Work history, roles, and key accomplishments
Sales Executive
Mid Air Charter Services
Aug 2018 - Present (7 years 8 months)
Handled flight charter requests and performed end-to-end ticketing and reservation duties. Supported customer needs by coordinating travel arrangements and inquiries.
Travel Center Supervisor
Wakanow.com Ghana Limited
Jul 2015 - Aug 2018 (3 years 1 month)
Supervised day-to-day operations of the airport travel center. Managed travel reservations from partners and customers and compiled sales reporting.
Travel Manager
Silver Wings Travel and Tours
Apr 2011 - May 2015 (4 years 1 month)
Handled reservations for travel partners and customers and issued flight tickets. Planned tours for holiday clients and prepared sales reports.
Travel GDS Sales & Support
Sabre Travel Network (GH)
Feb 2010 - Mar 2011 (1 year 1 month)
Installed, trained, and provided technical support for travel and tour agents and aviation students using the Sabre Global Distribution System (GDS). Supported adoption of the system to enable efficient ticketing and reservations.
Office Manager
Ghana Welcome Tours Ltd
Jan 2008 - Dec 2009 (1 year 11 months)
Managed reservations for travel partners and customers and supported airline ticket issuance on behalf of clients. Developed new business through relationships with hotels and schools and negotiated international corporate contracts.
Passenger Handling Staff
Menzies Aviation Handling Services
Oct 2006 - Aug 2007 (10 months)
Performed passenger and baggage check-in and assisted passengers through departure and arrival procedures. Ensured customer satisfaction, safety, and security while supporting special-needs passengers and adhering to flight schedules.
Passenger Handling & Ticketing
Antrak Air Ghana Ltd.
Mar 2005 - Sep 2006 (1 year 6 months)
Issued tickets for passengers and travel agents and resolved ticketing issues including refunds and re-issues. Completed passenger and baggage check-in while supporting smooth travel operations.
Instructor (IATA/UFTAA)
Global Institute of Aviation
Nov 2004 - Feb 2005 (3 months)
Trained students in IATA/UFTAA Travel & Tourism. Delivered course instruction to support learners’ aviation and travel industry readiness.
Sales / Ticketing & Reservations
Linkjet Travel Services
Nov 2004 - Feb 2005 (3 months)
Issued airline tickets for corporate and walk-in clients and handled ticketing and reservation requests. Provided customer-facing support to ensure accurate bookings and smooth transaction processing.
Education
Degrees, certifications, and relevant coursework
Sabre Ghana
Certificate of Participation, GDS Training
Completed GDS training at Sabre Ghana. Received a Certificate of Participation.
Amadeus Ghana
Certificate of Attendance, Amadeus Basic Functionality
Completed the Amadeus Basic Functionality Course. Received a Certificate of Attendance.
Menzies Aviation Handling Services
Certificate, IATA Dangerous Goods
Completed training in IATA Dangerous Goods. Earned a certificate through Menzies Aviation Handling Services.
University of Ghana, Institute of Adult Education
Certificate, English Language
Completed a certificate program in English Language. Issued by the University of Ghana, Institute of Adult Education.
Global Institute of Aviation
Diploma, IATA/UFTAA Travel & Tourism
Completed a Diploma in IATA/UFTAA Travel & Tourism program. Training prepared for work in travel and aviation-related operations.
Private Student’s Examination (SC / GCE O’Level)
SC / GCE O’Level Certificate, Secondary Education
Obtained an SC / GCE O’Level certificate through a private student examination. Credential reflects completion of secondary-level examinations.
Okuapemman School
Senior Secondary School Certificate, Secondary Education
Completed education at Okuapemman School and received the Senior Secondary School Certificate.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
Skills
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