Open to opportunities

Mohammad Rabiu Iddrisu

@mohammadrabiuiddrisu

Message

I am a results-driven Sales Supervisor with 5+ years' experience.

Ghana

Message

What I'm looking for

I seek a collaborative, customer-focused role where I can lead and mentor teams, drive sales performance, and pursue measurable growth with opportunities for professional development.

I am a results-driven sales supervisor with over five years of experience in sales, customer service, and team mentoring across remote and in-person environments. I supported business growth initiatives that contributed to a 40% annual revenue increase and consistently improved sales conversion and customer satisfaction through targeted coaching.

I lead by example, specializing in onboarding, performance monitoring, escalation resolution and team motivation while maintaining an approachable culture. I bring strong communication, CMS and Microsoft Office skills and a commitment to developing talent and exceeding organizational targets.

Experience

Work history, roles, and key accomplishments

Current

Supervisor

Current

Trevolution

Feb 2024 - Present (1 year 6 months)

Manage team workflow, set performance targets, onboard and retrain agents, and report team performance and needs to senior management to ensure targets and deadlines are met.

Team Leadership Performance Management Onboarding Coaching Customer Escalation Scheduling Remote Work Reporting

Mentor

Trevolution

Jul 2023 - Feb 2024 (7 months)

Designed personalized development plans and delivered one-on-one and group coaching that improved mentee performance, sales conversion, and customer satisfaction.

Coaching Mentoring Goal Setting Motivational Speaking Feedback Performance Improvement

Transcriber

GoTranscript

Dec 2016 - Nov 2023 (6 years 11 months)

Prepared, edited and merged audio/video transcripts and captions for clients, delivering accurate finalized orders to specification over a seven-year period.

Transcription Captions Audio Editing Quality Assurance Time Management Attention To Detail

Travel Consultant

Trevolution

Dec 2022 - Jul 2023 (7 months)

Consulted clients on travel, researched industry trends and pricing, and closed bookings using sales techniques to build client loyalty and minimize travel-related stress.

Travel Consulting Sales Customer Service Client Relations Upselling CRM

Administrative Assistant and Teacher

Kalampor Presby. Sch.

Oct 2021 - Sep 2022 (11 months)

Performed administrative and front-desk duties while preparing and delivering lessons, setting exams and providing student feedback to improve engagement and school operations.

Administrative Support Teaching Lesson planning Front Desk Duties Time Management Record keeping

Procurement/Sales Personnel

Bintu Plastics Ent.

Jul 2016 - Sep 2019 (3 years 2 months)

Scouted and negotiated with suppliers, executed sales activities and trained staff, contributing to a 40% annual revenue increase for the business.

Procurement Sales Inventory Management Relationship Building Retail Operations Negotiation

Education

Degrees, certifications, and relevant coursework

University of Ghana

Bachelor of Arts, Economics and Philosophy

2017 - 2021

Bachelor of Arts in Economics and Philosophy from the University of Ghana (Aug 2017–Nov 2021), covering courses such as Economic Theory, Agricultural Economics, Applied Ethics, and Modern Analytic Philosophy.

Presbyterian Boys' Secondary School

High School Certificate, Business

2013 - 2016

Completed secondary education with a focus on Business at Presbyterian Boys' Secondary School (Oct 2013–Jun 2016), including Elective Mathematics, Financial Accounting, Economics, and Business Management.