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@princetwumasiosei
Customer service and sales executive specializing in airline ticketing and remote support.
I am a results-oriented customer service and sales executive with strong experience in airline ticketing, call center operations, and remote customer support. I consistently deliver exceptional customer experiences across phone, email, chat, and social media, using CRM systems and digital collaboration tools to resolve issues and meet targets.
My background includes sales, ticket reservation and issuance using KIU commands, and handling high-pressure situations with empathy and confidentiality. I am self-motivated, organized, digitally literate, and proven at maintaining productivity and service quality both on site and remotely.
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Work history, roles, and key accomplishments
Africa World Airlines
Oct 2024 - Present (1 year 1 month)
Generated sales leads, negotiated and closed ticket sales using KIU commands, and handled ticket changes while resolving customer queries via chat, social media and email to meet revenue targets.
Africa World Airlines
Nov 2023 - Oct 2024 (11 months)
Delivered high-quality remote customer support via phone, email, live chat and social media, resolving queries promptly and maintaining confidentiality and service reliability.
Private/Volunteer
Feb 2023 - Sep 2024 (1 year 7 months)
Administered prescribed medication, monitored client vital signs and safety, and supported personal care and service admissions for vulnerable clients.
Aggrey Memorial Secondary School
Jan 2021 - Jul 2021 (6 months)
Designed presentations and learning materials, assigned assessments, and used collaborative teaching methods to support student development and performance.
Degrees, certifications, and relevant coursework
Certificate, Adult Social Care
2023 - 2023
Completed online adult social care training covering care plans, formal and informal care, and care needs assessment.
Bachelor's Degree, Computer Science Education
2017 - 2021
Bachelor's degree in Computer Science Education with a focus on computing and mathematics completed at the University of Cape Coast.
West African Senior School Certificate, Secondary Education
2013 - 2016
Secondary education culminating in West Africa Senior School Certificate (WAEC) obtained from Kumasi High School.
Software and tools used professionally
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