Looking for a job

Prince Twumasi Osei

@princetwumasiosei

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Customer service and sales executive specializing in airline ticketing and remote support.

Ghana

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What I'm looking for

I seek a customer-focused role in airline services or call center operations where I can use ticketing and remote support skills, grow professionally, and work in a collaborative, service-driven environment.

I am a results-oriented customer service and sales executive with strong experience in airline ticketing, call center operations, and remote customer support. I consistently deliver exceptional customer experiences across phone, email, chat, and social media, using CRM systems and digital collaboration tools to resolve issues and meet targets.

My background includes sales, ticket reservation and issuance using KIU commands, and handling high-pressure situations with empathy and confidentiality. I am self-motivated, organized, digitally literate, and proven at maintaining productivity and service quality both on site and remotely.

Experience

Work history, roles, and key accomplishments

Current

Sales Executive

Current

Africa World Airlines

Oct 2024 - Present (1 year)

Generated sales leads, negotiated and closed ticket sales using KIU commands, and handled ticket changes while resolving customer queries via chat, social media and email to meet revenue targets.

KIU Commands Negotiation CRM Customer Service Social Media Support Email Support Remote Collaboration

Call Center Executive Remotely

Africa World Airlines

Nov 2023 - Oct 2024 (11 months)

Delivered high-quality remote customer support via phone, email, live chat and social media, resolving queries promptly and maintaining confidentiality and service reliability.

Call Center Support Remote Work Phone Support Live Chat Social Media Support Time Management Data Protection Customer Empathy

Care Support Worker

Private/Volunteer

Feb 2023 - Sep 2024 (1 year 7 months)

Administered prescribed medication, monitored client vital signs and safety, and supported personal care and service admissions for vulnerable clients.

Vital Signs Personal Care Care Needs Assessment Record keeping

Assistant Teacher

Aggrey Memorial Secondary School

Jan 2021 - Jul 2021 (6 months)

Designed presentations and learning materials, assigned assessments, and used collaborative teaching methods to support student development and performance.

Lesson planning Presentation Design Assessments Classroom Management