NLNaa Lawson
@naalawson
Experienced event manager with a passion for excellent customer service.
GhanaWhat I'm looking for
I am a dedicated professional with over 14 years of experience in event management, passenger handling, and administration. My logical approach to problem-solving and commitment to delivering exceptional service have allowed me to thrive in high-pressure environments. I pride myself on my ability to connect with customers from diverse backgrounds, ensuring their needs are met and complaints are resolved promptly.
Throughout my career, I have developed strong skills in reservation management, customer service, and team leadership. My experience includes working with reputable organizations such as Amadeus Ghana and Wakanow Travel Limited, where I honed my abilities in ticketing, itinerary planning, and effective communication. I am passionate about creating memorable experiences for clients and continuously seek opportunities to improve my skills and knowledge in the industry.
Experience
Work history, roles, and key accomplishments
Ticketing Agent
Amadeus Ghana
May 2013 - Present (12 years 2 months)
Responded to customer inquiries related to services or accommodation and promptly addressed issues or complaints. Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
Supervising Registration Officer
National Identification Authority
Sep 2019 - Sep 2020 (1 year)
Coordinated and supervised registration activities, including processes and procedures before, during, and after the exercise at the center. Interviewed applicants to determine their eligibility as Ghanaians to register for the Ghana Card.
Call Center Agent
AirtelTigo
Sep 2014 - Nov 2015 (1 year 2 months)
Identified customer needs and provided tailored recommendations and solutions, consistently ranking in the top 5 for monthly sales. Managed and updated customer databases while handling inbound and outbound calls.
Passenger Handling
Aviance Ghana Limited
Mar 2014 - Jul 2014 (4 months)
Assisted passengers with check-in, inspected and verified passenger documents, and issued boarding passes. Managed passenger baggage processing and complied with Aviance Standard Operating Procedures (SOPs).
Administrative Officer
Mark-Air Shipping Services
Jan 2013 - Jan 2014 (1 year)
Supported the office manager in various administrative duties, including facility and general maintenance services. Performed basic clerical tasks, operated standard office equipment, and managed incoming/outgoing mail.
Passenger
Egypt Air
Jan 2011 - Jan 2012 (1 year)
Assisted passengers with check-in, inspected and verified passenger documentation, and issued boarding passes. Rescheduled passengers affected by flight interruptions or cancellations and assisted those with special requirements.
Events Coordinator
Xpress Events Services
Jan 2007 - Jan 2010 (3 years)
Researched markets to identify opportunities for events and established/maintained relationships with vendors and venues. Planned event details, created financial reports, and managed events while addressing potential problems.
Education
Degrees, certifications, and relevant coursework
Methodist University College
Bachelor of Science Degree, Business Administration (Procurement And Supply Chain Management)
Obtained a Bachelor of Science Degree in Business Administration with a focus on Procurement and Supply Chain Management. This program provided a comprehensive understanding of business operations and supply chain principles.
AMADEUS GHANA, AIRPORT
Certificate, Ticketing And Reservations
Completed a Certificate in Ticketing And Reservations from AMADEUS GHANA, AIRPORT. This program provided specialized training in ticketing and reservation systems.
INTERNATIONAL TRAVEL AND TOURISIM INSTITUTE, ACHIMOTA
Diploma, Airfares & Ticketing, Passenger Handling, Customer Service
Earned a Diploma in Airfares & Ticketing, Passenger Handling, and Customer Service from the International Travel and Tourism Institute. This diploma equipped me with essential skills for the travel and tourism industry.
Benkum Secondary School
Secondary School Certificate, General Studies
Completed the Secondary School Certificate at Benkum Secondary School. This foundational education provided a broad range of academic knowledge.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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