John Anderson

Provided passenger acceptance, baggage handling (AHL, OHD, MTL), ticketing and disruption management while supervising GHA staff to maintain United Airlines service and safety standards across flight operations.

Conducted audits and incident investigations, delivered SMS and human factors training, and managed HSE KPI reporting to ensure IATA/ISAGO compliance and closure of audit findings.

Handled passenger acceptance, check-in, boarding and baggage operations for RwandAir flights, managed disruption handling and VIP passenger services, and supported cargo turnaround and transit assistance.

Managed logistics and stores functions including issuing goods, creating purchase requests/orders, stock counts, and maintaining Sage/Kmams data for airside equipment and vehicle repairs.

Managed vehicle registration and documentation, conducted accident reporting and investigations, and validated driver licensing and ownership records to support fleet operations.

Provided front-line customer service for national ID registration and collection, maintained applicant records and performed administrative duties in line with national ID regulations.

Supported public relations activities by coordinating communications between departments, developing surveys and promotional materials, and implementing short- and long-term visibility strategies.

Completed a degree program in Public Relations Management from 2014 to 2018, focused on public relations theory and practice.