Open to opportunities

Portia Offeibea

@portiaoffeibea

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Customer-focused travel consultant with a passion for client relationships.

Ghana

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What I'm looking for

I am looking for a role that values client relationships and offers opportunities for growth in a supportive environment.

I am a customer-focused professional with over 2.5 years of experience in travel consultation and client relationship management. My journey has been marked by a proven track record of building meaningful client relationships through empathetic communication and personalized service delivery. I thrive in fast-paced environments, utilizing my skills in CRM management and multi-channel customer engagement to ensure client satisfaction and retention.

At Golden Angels Travel Consultancy, I manage a diverse client portfolio, achieving a 92% satisfaction rate and an impressive 80% repeat client rate. My consultative approach allows me to understand clients' travel needs and preferences, enabling me to provide tailored recommendations. I am passionate about guiding clients through complex processes with attention to detail, ensuring seamless travel experiences and fostering long-term relationships.

Experience

Work history, roles, and key accomplishments

Current

Travel Consultant

Current

Golden Angels Travel Consultancy

Jan 2022 - Present (3 years 6 months)

Managed diverse client portfolios through multi-channel outreach, maintaining a 92% satisfaction rate. Conducted consultative conversations to understand travel needs, providing personalized recommendations and building long-term relationships resulting in an 80% repeat client rate.

CRM Client Relationship Management Customer Satisfaction

Call Center Agent

KFC Ghana

Jan 2021 - Jan 2022 (1 year)

Handled 50+ daily customer inquiries via phone for order placement, complaints, and service information. Processed orders efficiently while maintaining accuracy and positive customer interactions, resolving concerns with empathy and professionalism.

Customer Service Order Processing Conflict Resolution Team Collaboration

Concierge Intern

Crystal Palm Hotel

Jan 2021 - Jan 2021 (0 months)

Provided personalized guest services including recommendations, reservations, and local area information. Coordinated with multiple hotel departments to ensure exceptional guest experiences and maintained guest preference records.

Guest Service Reserving Hotel Operations Communication Skills Customer Relations

Education

Degrees, certifications, and relevant coursework

Accra Technical University

Higher National Diploma (HND), Hospitality and Tourism Management

Activities and societies: Relevant Coursework: Customer Relations Management, Business Communications, Service Operations Management, Hospitality Industry Analysis

Completed a Higher National Diploma in Hospitality and Tourism Management. Focused on customer relations, business communications, and service operations.