At BETTER BARS N.V., I owned the customer experience across four hospitality concepts and led two complete POS/platform implementations, from vendor selection and configuration through staff training and ongoing support.
I built BOB'S TRASH SERVICE LLC from startup to more than 5,000 customers and approximately $2M in annual revenue within two years. I maintained approximately 95% customer retention after the first year by focusing on reliable service, responsive communication, and proactive issue resolution.
At WASTE MARKETING GROUP LLC, I partnered with clients on growth, market launches, and field execution, and drove an average of 25% client revenue growth over three years. I bring an operator's perspective to customer success: I make adoption practical, address issues directly, and follow through until customers are getting value.
