John Murphy
@johnmurphy
Customer Success leader driving retention, revenue growth, and trusted long-term partnerships.
United StatesWhat I'm looking for
I’m a customer-facing operations leader with 15+ years driving revenue, retention, and team performance in high-volume, client-intensive environments. I own the full customer lifecycle—acquisition, onboarding, escalation, and long-term reactivation—to turn complex relationships into real outcomes.
In my current and prior roles, I manage escalated client and guest issues with speed and empathy, coordinate cross-functional teams during high-stakes events, and use consultative selling to increase revenue per account and repeat bookings. I also lead training and coaching, applying operational data to improve efficiency while protecting service quality.
I’m bilingual in English and French, and I’m fully remote and location-independent across all time zones. I bring a trust-first approach to account management, onboarding, stakeholder communication, and service excellence—so customers stay, grow, and recommend.
Experience
Work history, roles, and key accomplishments
Venue Client Lifecycle Manager
Stout 33rd Street
May 2024 - Present (2 years 1 month)
Owned the full client and guest lifecycle for a flagship, high-traffic venue ($7M–$8M annual revenue; ~2,000 capacity), driving consistent revenue performance through acquisition, onboarding, retention, and reactivation. Led escalations, coordinated cross-functional event operations, and supported consultative selling of event packages and premium offerings.
Bar Manager
The Auld Fella
Jan 2019 - Jan 2024 (5 years)
Drove customer retention and repeat business at a high-volume bar and events venue ($4M+ annual revenue; ~200 capacity) through personalized relationship strategies, targeted upselling, and consistent client follow-through. Hired, onboarded, and coached 20+ staff, and used labor forecasting and operational data to improve efficiency while maintaining service quality.
Restaurant & Bar Manager
Ye Old Kings Head
Jan 2013 - Jan 2019 (6 years)
Directed client-facing and back-of-house operations for a large-scale restaurant and bar ($5M+ annual revenue; ~400 capacity), overseeing P&L, staffing, and service delivery across concurrent business lines. Planned and executed large revenue-driving events, closed the feedback loop to refine service standards, and coached a 50+ person team to improve average spend and satisfaction.
Bar Owner & Operator
Le Bigaro Bar
Sep 2004 - Oct 2009 (5 years 1 month)
Founded and operated a bar and cultural venue with international clientele (Sep 2004–Oct 2009), managing client acquisition, vendor relationships, staffing, event programming, and financial oversight. Repositioned the venue’s brand to attract international visitors and increased revenue and foot traffic, while overseeing end-to-end logistics for the town’s largest annual music festival.
Education
Degrees, certifications, and relevant coursework
University of Glamorgan
Bachelor of Arts with Honours, Business and Finance
Bachelor of Arts with Honours in Business and Finance from the University of Glamorgan, completed in 1996.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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