Looking for a job

Peter Song

@petersong

Customer success leader at Repair Ventures who recovered $1.2M+ in missed or failed payments.

At Repair Ventures, I recovered $1.2M+ in missed or failed payments in 2022 by building processes for risk identification, customer outreach, escalation, and resolution. I also established NPS and customer-feedback analytics to help identify account risk and prioritize intervention.

At WORLDPAY FROM FIS, I built the company’s first Value-Added Services product-sales function and launched an equipment-sales team that grew monthly revenue from $0 to $240K+. I also managed an $11.4M gift-card business and a seven-person distributed team.

At Comcast, I led retention and sales teams supporting SMB and business customers. I created the West Division SMB Retention Playbook and helped rebuild the SMB Outbound Loyalty program.

I currently advise SMB and mid-market organizations at PAYJUNCTION on payment technology, connecting product capabilities to business value and coordinating onboarding with internal teams. My background also includes executive leadership in assisted living operations, and I hold a CompTIA Security+ certification.

Experience

Work history, roles, and key accomplishments

Current

Account Executive

Current

PayJunction

Jan 2025 - Present (1 year 9 months)

Advise SMB and mid-market organizations on payment technology through structured discovery and financial analysis. Own senior customer relationships from discovery through activation and coordinate onboarding with internal teams.

Sales CRM Pipeline Management Customer Relationship Management Consultative Selling Financial Analysis

Executive Director

The Gardens at Columbine

Jan 2024 - Jan 2025 (1 year)

Led complex, highly regulated operations for an Assisted Living and Memory Care community. Owned P&L, forecasting, compliance, and improvement initiatives while directing onboarding, coaching, and change management.

Operations Management P&L management Compliance Regulatory Compliance Change Management Leadership Customer Relationship Management

Director of Customer Success

Repair Ventures

Jan 2021 - Mar 2023 (2 years 2 months)

Recovered $1.2M+ in revenue from missed or failed payments in 2022 by building disciplined risk identification and resolution processes. Scaled customer engagement across 120K interactions and established NPS and customer-feedback analytics.

Customer Success Risk Management NPS Customer Feedback Analytics Quality Assurance Coaching Process Improvement

Product Sales Leader

Worldpay from FIS

Jan 2019 - Jan 2021 (2 years)

Built the company's first Value-Added Services product-sales function, including customer engagement strategy and playbooks. Launched a new equipment-sales team and grew monthly revenue from $0 to $240K+.

Product Sales Salesforce Customer Engagement Team Leadership Revenue Growth Playbooks Process Improvement

Manager, Outbound Sales

Worldpay

Jan 2017 - Jan 2019 (2 years)

Managed outbound sales team and contributed to building Vantiv's first outbound team. Grew annual new-account enrollments from zero to 2,387 between 2015 and 2019.

Outbound Sales Team Leadership Sales Strategy Performance Management Coaching CRM

Team Leader / Sales Executive

Vantiv

Jan 2016 - Jan 2017 (1 year)

Built Vantiv's first outbound team and scaled it to 19 sales executives. Created strategy, performance measures, onboarding, and coaching that made it a leading growth channel.

Outbound Sales Team Building Sales Strategy Coaching Performance Metrics Onboarding

Supervisor, SMB Sales & Retention

Comcast

Jan 2013 - Jan 2015 (2 years)

Led outbound retention and sales for SMB customers across the West Division, managing nine team members. Rebuilt the SMB Outbound Loyalty program through new operating strategy and performance measures.

Sales Management Retention Team Leadership Process Improvement CRM Reporting

Supervisor, Inbound Retention

Comcast

Jan 2010 - Jan 2013 (3 years)

Coached up to 22 employees supporting business customers across 12 states. Created and managed the West Division SMB Retention Playbook, turning effective practices into scalable training.

Coaching Retention Customer Service De escalation Training Playbook Development

Account Executive, Retention

Comcast Business

Jan 2010 - Jan 2010 (0 months)

Handled retention for business customers, focusing on product knowledge, de-escalation, and revenue preservation.

Retention Customer Relationship Management De escalation Sales

Customer Account Executive III

Comcast

Jan 2007 - Jan 2010 (3 years)

Selected as first hire for Comcast's new Residential Customer Loyalty team. Built trusted customer relationships in high-emotion retention situations and earned repeated performance recognition.

Customer Loyalty Retention De escalation Sales Customer Relationship Management