Will Hoffmeyer
@willhoffmeyer
Customer-focused customer success professional skilled in retention, deployment, and account management.
United StatesWhat I'm looking for
I am a customer success analyst with hands-on experience in account management, client deployment, and proactive retention strategies. At Accelo I supported implementations, assisted finance with collections, and maintained high standards for customer outreach and product optimization.
My background includes hospitality leadership roles where I managed teams, trained staff, created menus and procedures, and handled day-to-day operations—skills that strengthened my communication, conflict resolution, and multitasking abilities.
I consistently exceeded KPIs, achieving over 82% retention, and I seek to bring a service-driven, solutions-oriented approach to a growing customer success or account management team.
Experience
Work history, roles, and key accomplishments
ACManaged customer onboarding and retention, assisting with account implementations and collections; exceeded KPIs with over 82% retention while handling maintenance requests and product outreach.
Bar Manager
Busaba
Jul 2023 - Aug 2024 (1 year 1 month)
Oversaw bar operations including menu creation, beverage procedures, drink preparation, and staff training to maintain service standards and efficiency.
Bartender
Injoy
Apr 2020 - Apr 2023 (3 years)
Prepared cocktails, created specials, and produced infusions and syrups while maintaining bar service standards and supporting guest satisfaction.
Head Server
Injoy
Mar 2020 - Apr 2023 (3 years 1 month)
Led the service team by instructing specials, creating floor plans, supervising shift duties, and ensuring high team productivity and guest service quality.
Server
Injoy
Apr 2019 - Apr 2023 (4 years)
Served tables and performed opening/closing side work to ensure efficient dining operations and high guest satisfaction.
Education
Degrees, certifications, and relevant coursework
Erie High School
High School Diploma, High School
2016 - 2020
Completed secondary education at Erie High School from August 2016 to May 2020.
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Will?
You can contact Will and 90k+ other talented remote workers on Himalayas.
Message WillFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
