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David G

@davidg1

Senior Customer Success Manager at Restaurant365, maintaining 95% retention across an $8.7M ARR portfolio and delivering 120% NRR.

United States

Message

At Restaurant365, I manage enterprise and mid-market B2B SaaS accounts, driving adoption, retention, and expansion. I’ve maintained 95% retention across an $8.7M ARR portfolio and delivered 120% NRR.

I use customer usage and performance data in Domo to identify risks and guide success plans. I also manage renewals and partner with customers and internal teams on technical integrations and migrations.

Earlier at CTUIT Software, I supported onboarding and issue resolution and shared recurring customer issues with cross-functional teams. My hospitality leadership roles in California and Spain gave me a foundation in customer service and operations.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager

Current

Restaurant365

Jan 2016 - Present (10 years 9 months)

Manages a portfolio of enterprise and mid-market B2B SaaS customers, driving adoption, retention, expansion, and cross-functional resolution of complex technical and integration issues, with 120% NRR. Leads strategic account conversations, owns renewals and retention negotiations, and analyzes customer usage data in Domo to identify risk and drive proactive interventions.

Customer Support Specialist

CTUIT Software

Jan 2015 - Jan 2016 (1 year)

Supported onboarding and issue resolution to help customers realize value faster and maintain a smoother product experience. Shared recurring customer issues and patterns with cross-functional teams to support product improvements and stronger customer outcomes.

Customer Support Onboarding Issue Resolution Cross Functional Collaboration Product Improvement

Server | Trainer | Supervisor

Hospitality Leadership Roles

Jan 2006 - Jan 2015 (9 years)

Built a strong base in customer service and operations that later supported success in relationship management roles. Improved day-to-day team execution by training staff, organizing workflows, and supporting high-performing service environments.

Customer Service Operations Training Workflow Organization Team Leadership