Quin User

I've supported high-volume operations at Tacolicous & Mosto in San Francisco, managing service workflows, staff onboarding, and customer experience for fast-paced hospitality environments.

As Bar Manager, I lead end-to-end training on company SOPs and software workflows, maintain opening, closing, reconciliation, and inventory procedures, and support accurate operational reporting. I also provide Tier 1 troubleshooting for POS hardware, tablets, printers, and network routers while optimizing backend POS organization.

I've enforced ABC/RBS policies, mitigated operational risk, and de-escalated complex guest conflicts while maintaining safety protocols.

Previously, as Lead Bartender, I managed high-volume transactions for more than 100 guests at once, trained new team members on proprietary systems and service standards, and reduced their learning curve by 28%. I'm transitioning to a remote operations role where I can apply my client satisfaction, process improvement, and technical implementation experience to U.S.-based organizations.