Alexis Carlson
@alexiscarlson
I build loyal customer relationships by resolving complex issues and improving service operations.
United StatesWhat I'm looking for
I've supported high-volume member relationships at Multnomah Athletic Club, maintaining service continuity for 3,000+ daily members across three outlets. I coordinated escalations through chat, email, phone, and service tickets, ensuring customer needs carried through to resolution.
I trained and onboarded employees on systems, workflows, service standards, and process changes, while tracking operating trends and follow-up actions. Using Salesforce sales-pattern analysis and operational data, I identified service and workflow improvements.
Previously, I managed guest relationships, private events, vendors, budgets, and service recovery at Restauration. Across 20+ years in customer-facing work and 10+ years leading teams, I've focused on retention, practical process improvements, and clear customer advocacy.
Experience
Work history, roles, and key accomplishments
Restaurant Operations Supervisor
Multnomah Athletic Club
Oct 2021 - Jul 2025 (3 years 9 months)
Managed high-volume member relationships across 3 outlets, resolving issues quickly and protecting long-term loyalty. Coordinated cross-department escalations and trained employees on systems and workflows.
Education
Degrees, certifications, and relevant coursework
Los Angeles Pacific University
Bachelor of Arts, Business Administration
Bachelor of Arts in Business Administration from Los Angeles Pacific University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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