Open to opportunities

Serwa Kenyetta

@serwakenyetta

Message

I am an experienced Office, Compliance, and HR Manager driving operations and improvements.

United States

Message

What I'm looking for

I seek a leadership role in HR, compliance, or operations where I can drive process improvements, mentor teams, ensure regulatory adherence, and deliver measurable productivity and cost savings.

I am an Office, Compliance, and HR Manager with ten years focused in HR and compliance and over 20 years of management experience. I partner with leaders and teams to build policies, procedures, and administrative systems that improve performance.

I have produced measurable results: improved productivity by 50% through documented policies and administrative systems, increased office efficiency by 70%, maintained 95% compliance adherence, reduced overspending by 20%, and increased profit by 10%.

I build and lead teams, develop training curricula, staff and manage apprenticeship programs, and train large cohorts of new hires (150+). I established and led a 12-person quality auditing team with a 95% completion rate and hold a Master of Arts in Organizational Management (4.0 GPA).

Experience

Work history, roles, and key accomplishments

Current

HR Compliance Office Manager

Current

Atlas Foundations of Washington, LLC

Feb 2020 - Present (6 years 4 months)

Strategically improved productivity by 50% through new policies, procedures, and administrative systems and maintained 95% compliance adherence for construction projects via diligent oversight and internal policy enforcement.

Enforcement Policy Development HR Management Onboarding Process Improvement Risk Assessment Employee Relations Office Administration

Office Purchasing Manager

Atlas Foundations of Washington, LLC

May 2017 - Feb 2020 (2 years 9 months)

Improved office operations by 70% through documented policies and procedures and led purchasing strategies that reduced overspending and excess inventory by 20% while increasing profit by 10%.

Purchasing Vendor Management Inventory Management Policy Development Employee Development Process Improvement Office Administration

Realtor

EXIT Realty/Keller Williams Preferred Properties

Jan 2007 - Nov 2017 (10 years 10 months)

Guided 95% of buyers through the home purchase process and closed 90% of listed sellers, and ran monthly first-time home buyer workshops that produced 60% new buyer contracts.

Sales Client Relations Contract Negotiation Lead Generation Market Analysis

Project Coordinator

The Phoenix Restoration Group, Inc

Jan 2016 - May 2017 (1 year 4 months)

Coordinated project lifecycle activities to keep 90% of projects progressing to completion while implementing cost controls that reduced expenses by 20% and an inventory tracking system that saved 15%.

Project Coordination Project Management Process Improvement Cost Control Reporting File Management

Apprenticeship Training Manager

AVSmoot, LLC

Nov 2012 - Jan 2016 (3 years 2 months)

Developed and documented training curricula for a Painting and Historic Restoration Apprenticeship Program, staffed and managed apprentices, and achieved an 80% graduate success rate while cross-training 100% of new hires.

Training Development Curriculum Development Recruitment Cross Training Performance Tracking

School-Based Parent Liaison

Prince George's County Public Schools

Jan 2007 - Jun 2010 (3 years 5 months)

Counseled students, staff, and guardians to resolve conflicts and provide referrals, contributing to a 75% student improvement rate and delivering workshops and communications to support families.

Parent engagement Counseling Conflict Resolution Reporting

Trainer & Quality Supervisor

CareFirst BlueCross BlueShield

Jan 1989 - Jan 2007 (18 years)

Trained over 150 newly hired claims adjudicators and customer service representatives, achieved a 95% retention rate, and established a DC quality auditing department of 12 auditors delivering 95% monthly audit completion.

Training Development Quality Assurance Auditing Business Analysis Process Improvement Onboarding Team Leadership Performance Metrics