Open to opportunities

Charmaine Bacon

@charmainebacon

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Senior HR leader with 13+ years driving employee relations, compliance, and process improvements.

United States

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What I'm looking for

I’m looking for an HR leadership role where I can supervise teams, strengthen employee relations, ensure audit-ready compliance, and drive process improvements—especially through training, strong communication, and consistent policy-based resolution of cases.

I’m a Senior Human Resources professional with 13+ years across all HR disciplines, known for being “dynamic, detail-oriented and results driven.” I build mutually respectful relationships with internal and external stakeholders, solve problems quickly, and align HR work to business needs.

In my most recent leadership role as an Appeals Processing Supervisor, I supervise a unit handling grievances and appeals to ensure consistent resolutions with organizational policies. I oversee caseload assignments and daily operations, guide appeals staff, coordinate workflows, and support orientation and training for new employees.

I also created and scaled HR support at eviCore by launching the People Resources Center program—from concept to completion—for 4500+ employees. As a primary auditor for 300+ bi-weekly personnel change transactions in ADP with 100% accuracy, and as a project lead transferring 4500+ employee files from paper to digital within 6 months, I’m trusted to deliver high-quality, audit-ready HR operations while continuously improving processes and employee experience.

Experience

Work history, roles, and key accomplishments

Appeals Processing Supervisor

EviCore By Evernorth

Oct 2022 - Jan 2026 (3 years 3 months)

Supervise appeals and grievance resolution to ensure decisions align with organizational policies and procedures. Manage day-to-day operations, case assignments, and priorities while guiding and training team members.

Appeals Management Grievance Resolution Policy Compliance Case Management Team Supervision Employee Training Employee Relations

QR & Audit Senior Representative

EviCore Healthcare

Nov 2020 - Oct 2022 (1 year 11 months)

Supported utilization management quality and performance by collecting and preparing audit-related data. Coordinated internal and external audits and developed reports for utilization management compliance activities.

Utilization Management Quality Reporting Internal Audit External Audits Compliance Reporting Data Collection Regulatory Compliance Report Development

People Resources Center Supervisor

EviCore Healthcare

Jan 2010 - Nov 2020 (10 years 10 months)

Led day-to-day People Resources Center (PRC) operations, training and developing the team to deliver superior service to eviCore employees. Created and updated PRC workflows and SOPs, monitored service performance with trend analysis, and improved HR inquiry handling for 4,500+ employees.

HR Operations Team Leadership Training Development Performance Management SOP Development Trend Analysis Payroll Administration Recruiting Support

Human Resources Administrator

American Coach Lines

Dec 2006 - Aug 2009 (2 years 8 months)

Managed HR administration including benefits (open enrollment, FMLA, LOA) and payroll for 60+ employees. Conducted employee onboarding and offboarding, maintained employment records and verifications, and supported DOT safety and training coordination.

Benefits Administration FMLA Payroll Administration Employee Onboarding DOT Recertification Scheduling Employee File Management

Administrative Assistant

Savannah College Of Art And Design

Oct 2000 - Dec 2006 (6 years 2 months)

Provided administrative support to academic leadership by managing calendars, scheduling appointments, and recording meeting minutes. Supported department operations through budgeting, filing (paper and electronic), newsletter creation, work-study supervision, and coordinating travel and faculty schedules.

Calendar Management Meeting Minutes Newsletter Production Travel Coordination