Sergio Beiral

Led discovery-to-execution for a CMS migration and design system initiative, partnering with the PO on requirements, backlog creation, planning, and milestone delivery within scope and budget. Managed project profitability, resource allocation, and supported pre-sales activities including RFPs and estimates.

Provided hands-on project management and Scrum Master leadership for large-scale web integration programs, owning scheduling, resource coordination, scope control, cost accounting, and issue resolution. Served as Scrum Master for FedEx Office within SAFe, contributing to eCommerce/Marketplace delivery and supporting a managed services value stream.

Owned end-to-end project delivery from initiation through closure, managing stakeholders, building teams, defining responsibilities and schedules, and ensuring client success. Managed a portfolio of 20+ projects for Khoros clients as a Project Manager/Scrum Master, supporting the digital-first customer engagement platform for Fortune 500 organizations.

Managed an executive-level portfolio of B2B and B2C digital transformation initiatives, aligning delivery to business strategy and customer experience goals. Led delivery of key digital platforms (Oi Soluções, Oi Play, CMS solutions, and Oi Place) while driving requirements elicitation, prioritization, backlog refinement, and ongoing performance reporting for scope, schedule, budget, and risks.

Directed full-stack BSS transformation for WOM Chile and managed enterprise and multi-country telecommunications portfolios, including TSTT convergent billing upgrade and LNP enablement and América Móvil VAS delivery. Partnered with C-level stakeholders and led distributed global teams to define program scope and drive benefit realization.

Led end-to-end program and project management for telecommunications transformations across Latin America and the Caribbean, including BSS deployments, billing upgrades, and MVNO launches. Ensured on-time, on-budget delivery through governance, risk management, and SDLC-aligned project lifecycle practices.

Documented current business processes (AS-IS) and defined redesigned target processes (TO-BE) to support business improvements. Analyzed functional requirements for supporting systems, managed process improvement planning and budget control, and delivered end-user training.

Led end-to-end eCommerce and enterprise integration deliveries, including requirements analysis, solution design, project planning, budget control, and team leadership. Managed eCommerce platform portfolios built on ASP, SQL Server, and Microsoft Commerce Server, and delivered integrations such as ERP–eProcurement (PBCS–Ariba) and a PHP-based order management system.

Planned and executed Business Objects (BO) deployments and set up BI report definitions. Developed ASP/HTML interfaces to support BI reporting delivery.

Defined system requirements and supported deployment of core services including email, DNS, news, and firewall. Monitored deployment and contract fulfillment and helped define data services such as web hosting and WAP.

Managed internal audit software projects for large companies, overseeing planning and delivery activities. Developed systems using C++ and Lotus Script and deployed Lotus Domino servers, while training end users through formal courses.

Developed C++ graphical user interfaces for Windows as part of software development for a scientific oil & gas engineering group. Focused on Windows desktop UI implementation using C++.

Earned the Certified SAFe Agilist certification in Jul/2019.

Completed the PRINCE2 Foundation in Oct/2018 (PeopleCert).

Earned the Certified Scrum Master (CSM) certification in Jul/2013.

Completed an MBA in Project Management at IAG/PUC-RJ in May/2013.

Completed the Chief Process Officer (CPO) course in Oct/2007.

Completed the MS-Project Orange Belt certification course in Nov/2006.

Completed a PMP Project Management Professional preparatory course in Oct/2003.

Completed an MBA in Business Management at IBMEC-RJ in Jun/2002.

Completed Computer Engineering at PUC-Rio in Dec/1998.