Open to opportunities

Serena Govender

@serenagovender

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Dedicated administrator with experience in education and retail sectors.

Zimbabwe

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What I'm looking for

I am looking for a role that fosters collaboration and encourages professional growth.

I am a dedicated professional with a diverse background in administration, education, and retail. My journey began as an Assistant Administrator at Protea Heights Academy, where I honed my organizational and communication skills while managing various administrative tasks. I took pride in ensuring smooth operations, from coordinating appointments to managing school supplies, which significantly improved the efficiency of our educational environment.

Transitioning into a Content Creator role, I developed engaging educational materials that aligned with curriculum standards. This experience allowed me to merge my passion for education with creativity, producing multimedia resources that enhanced student learning. My subsequent roles as a Sales Assistant and Warehouse Administrator further strengthened my customer service and inventory management skills, demonstrating my adaptability across different sectors.

Currently, I serve as a Receptionist and Administrator at Tygerberg Animal Hospital, where I manage client interactions and ensure accurate record-keeping. My commitment to providing exceptional service and maintaining organized systems has been pivotal in supporting the clinic's operations. I am eager to leverage my skills in a challenging new role that values teamwork and innovation.

Experience

Work history, roles, and key accomplishments

Receptionist and Administrator

Tygerberg Animal Hospital

Oct 2024 - Present (8 months)

Performed receptionist duties including greeting clients, managing appointments, and handling inquiries. Administered billing, stock management, and maintained accurate electronic medical records.

Receptionist Duties Billing Database Management Customer Service Communication

Administrator

Petworld Distribution Centre

Jan 2024 - Present (1 year 5 months)

Maintained accurate inventory records, processed orders efficiently, and ensured timely shipments. Coordinated with various departments and transportation companies to facilitate smooth operations.

Inventory Management Order Processing Documentation Communication Quality Control Shopify

Sales Assistant

Petworld Cape Gate

Jan 2023 - Present (2 years 5 months)

Assisted customers by providing product and service recommendations, addressing concerns, and demonstrating product functionality. Managed stock organization, visual merchandising, and conducted stocktaking.

Sales Customer Service Retail Merchandise Communication Product Knowledge Marketing

Content Creator

Tenacious Tutors (Sparks Schools)

Jan 2022 - Present (3 years 5 months)

Developed and created curriculum materials including lesson plans, worksheets, and presentations aligned with educational standards. Produced multimedia content to enhance student learning and reinforce key concepts.

Curriculum Development Feedback Education Content Creation Microsoft Office

Assistant Administrator

Protea Heights Academy

Oct 2020 - Present (4 years 8 months)

Managed administrative tasks including answering phones, scheduling appointments, and organizing filing systems. Responsible for managing clothing stock, dispensing stationery, and coordinating school functions.

Administration Microsoft Office Staffroom Teamwork Time Management Communication Interpersonal Skills

Education

Degrees, certifications, and relevant coursework

Two Ocean's Graduate Institute (TOGI)

BEdIP - Degree in Intermediate Phase Teaching, Intermediate Phase Teaching

Currently a first-year student pursuing a Bachelor of Education in Intermediate Phase Teaching. This program focuses on developing skills for educating students in the intermediate phase.

Protea Heights Academy

Matriculation Exemption, General Studies

Obtained a Matriculation Exemption in 2018, studying English, Afrikaans, Mathematics, Life Sciences, Physical Sciences, and Geography. This foundational education provided a strong academic background.