Open to opportunities

Kgomotso Stellah Moamogwe

@kgomotsostellahmoamo

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Organized Administration Assistant with extensive office management skills.

Botswana

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What I'm looking for

I am looking for a role that offers professional growth, a supportive team environment, and opportunities to enhance my administrative skills.

I am a reliable and organized Administration Assistant with a diverse background in office management and customer service. My experience spans various roles, including receptionist, call center agent, and office assistant, where I have honed my skills in communication, organization, and multitasking. I excel at managing correspondence, coordinating with clients, and ensuring smooth office operations.

Throughout my career, I have demonstrated my ability to thrive in high-pressure environments while maintaining a professional demeanor. My proficiency in handling administrative tasks, such as preparing payroll, managing records, and responding to inquiries, has contributed to the efficiency of the organizations I have worked for. I am committed to continuous professional growth and am eager to leverage my skills in a challenging new role.

Experience

Work history, roles, and key accomplishments

Current

Receptionist/Student Enrolment

Current

Regent Hill International School

Jan 2025 - Present (8 months)

Supervised and controlled the reception area, addressing telephonic inquiries and transferring calls. Assisted parents by providing relevant information and monitored WhatsApp chat, responding promptly.

Customer Service Communication Edana System

Front Desk Receptionist

Carworld

Jan 2023 - Jan 2025 (2 years)

Answered incoming calls and responded to emails, capturing quotations using the Vantage system. Requested prices from dealerships and followed up on inquiries, welcoming visitors and directing them appropriately.

Customer Service Email Communication Quotation Management

Office Assistant

High Blossom

Jan 2023 - Dec 2023 (11 months)

Managed quotations and invoices, answered incoming calls, and responded to emails. Maintained records, followed up with debtors, and handled petty cash.

Invoicing Record keeping Debt Collection Petty Cash Quickbooks

Admin Assistant

Hutrex Group

Jan 2021 - Dec 2021 (11 months)

Answered calls and responded to emails, maintaining office services by organizing operations and procedures. Prepared payroll, controlled correspondences, and designed filing systems.

Correspondence Control Tender Management

Receptionist-Admin Assistant

Abaricom

Jan 2015 - Dec 2020 (5 years 11 months)

Collected, sorted, and distributed mail, preparing mail for courier deliveries. Greeted visitors, determined the nature of their visit, and directed them to specific destinations.

Record keeping Customer Greeting Administrative Support Customer greeting

Call Centre Agent

Oseg Group BTC

Jan 2013 - Dec 2014 (1 year 11 months)

Received inbound calls and assisted with customer queries, using a telephone directory. Marketed products via predictive dialer to potential customers and followed up on calls.

Inbound Telephone Directory Usage

Receptionist-Admin Assistant

Yerushalmi Bros Diamonds

Jan 2011 - Dec 2013 (2 years 11 months)

Welcomed visitors and made daily reports, answering incoming calls and responding to emails. Handled accommodation bookings for guests and assisted with payroll and cheques.

Welcome Payroll Stock Management Shipment Tracking

Education

Degrees, certifications, and relevant coursework

Connect Resources

Certificate in Customer Service, Customer Service

Completed a Certificate in Customer Service, enhancing skills in client interaction and service delivery. Gained expertise in managing customer queries and ensuring satisfaction.

Ezone

Certificate in Customer Service and Team Building, Customer Service and Team Building

Obtained a Certificate in Customer Service and Team Building, focusing on effective customer relations and collaborative work environments. Developed skills in communication and teamwork.