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Happiness Sibanda

@happinesssibanda

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Experienced administrator skilled in office operations, customer service, and process improvement.

Zimbabwe

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What I'm looking for

I am seeking an administrative or operations role where I can streamline processes, improve customer experience, and support a collaborative team with opportunities for growth.

I am an experienced and proactive administrator with five years delivering excellent customer service across both large and small enterprises. I consistently manage bookings, invoicing, cash handling and office administration while maintaining high organization and attention to detail.

My background includes roles as an administrator for a safari operator, personal assistant to a senior professional, veterinary administrator and branch manager in a vet pharmacy, where I implemented scheduling systems, inventory controls and digital filing that measurably improved efficiency and client outcomes.

I bring strong communication, time-management, problem-solving and leadership skills, plus practical experience with booking/CRM systems and financial reporting. I am committed to streamlining processes, improving customer satisfaction and supporting teams to perform at their best.

Experience

Work history, roles, and key accomplishments

Current

Administrator

Current

Rise Africa Safaris

Mar 2024 - Present (1 year 7 months)

Manage schedules, reservations, and guest interactions to enhance customer satisfaction and coordinate events, meetings, and travel arrangements for corporate and leisure clients, improving booking efficiency since Mar 2024.

CRM Customer Service Event Coordination Scheduling Communication Attention To Detail

Personal Assistant

Dr Gordin Moyo

Aug 2022 - Dec 2023 (1 year 4 months)

Provided high-level administrative support including calendar management, travel arrangements, correspondence handling, and confidential record keeping to streamline workflows and support professional coordination (Aug 2022–Dec 2023).

Calendar Management Travel Coordination document preparation Confidentiality Record keeping

Veterinary Administrator

Victoria Falls Veterinary Surgery

Sep 2019 - Aug 2022 (2 years 11 months)

Oversaw daily operations, staff management, financial reporting, and implemented scheduling and digital filing systems that increased appointment adherence by 15% and cut record retrieval time by 50% (Sep 2019–Aug 2022).

Scheduling Financial Reporting Inventory Management Digital Filing Systems Client Engagement Process Improvement

Branch Manager

Agric Zone Vet Pharmacy

Sep 2019 - Aug 2022 (2 years 11 months)

Managed branch operations, inventory and regulatory compliance, led teams and implemented strategies that reduced stock shortages of critical supplies by 30% and improved branch profitability (Sep 2019–Aug 2022).