I’m looking for a customer-focused role where I can build on my experience in customer service and account management while taking on greater responsibility. I want to further develop my leadership skills, strengthen client relationships, and contribute to customer satisfaction and business growth.

Arianna Lanzi
@ariannalanzi
I have experience in international customer service. I enjoy working with people, solving problems and building good relationships with clients.
What I'm looking for
Customer-focused professional with experience in international customer service, order management, and distributor support. Proven ability to build and maintain strong customer relationships, manage end-to-end order processes, and proactively resolve customer and operational issues in a fast-paced environment. Recognised for a proactive and reliable approach, strong cross-functional collaboration, and the ability to take ownership of responsibilities, including supporting team-lead activities when required.
I am particularly interested in developing my career in Customer Success, Account Management, and other customer-facing roles where I can combine relationship-building, problem-solving, and commercial awareness. Motivated by continuous learning and professional growth, I am looking to take on greater responsibility, develop leadership skills, and contribute more strategically to customer satisfaction, retention, and business growth.
Experience
Work history, roles, and key accomplishments
Manage European distributor orders, customer accounts and queries using SAP, resolving issues and ensuring satisfaction while collaborating with Sales, Supply Chain, Finance and Logistics.
Export Department Specialist
RENZACCI S.P.A. - INDUSTRIA LAVATRICI
Jan 2023 - Sep 2023 (8 months)
Prepared quotations and commercial offers, managed customer orders, handled export procedures and shipping documents, planned logistics transport, and invoiced.
Provided daily support to the Collateral Account Management team and contract drafting team. Entered customer data into the database and sent daily reports and client account updates.
Provided specialized support in English and Italian to users across multiple regions. Collaborated with cross-functional teams to resolve issues and supported onboarding and translation of app content.
Education
Degrees, certifications, and relevant coursework
Universitet Jagiellonski
Master's Degree, Biology
2020 - 2022
Grade: 5/5
Graduated in Environmental protection and management
Alma Mater Studiorum / Università di Bologna
Bachelor's Degree, Anthropology
Grade: 99/110
I graduated in Anthropology, religions and oriental civilizations
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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