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Arianna LanziAL
Looking for a job

Arianna Lanzi

@ariannalanzi

I have experience in international customer service. I enjoy working with people, solving problems and building good relationships with clients.

Poland
Message

What I'm looking for

I’m looking for a customer-focused role where I can build on my experience in customer service and account management while taking on greater responsibility. I want to further develop my leadership skills, strengthen client relationships, and contribute to customer satisfaction and business growth.

Customer-focused professional with experience in international customer service, order management, and distributor support. Proven ability to build and maintain strong customer relationships, manage end-to-end order processes, and proactively resolve customer and operational issues in a fast-paced environment. Recognised for a proactive and reliable approach, strong cross-functional collaboration, and the ability to take ownership of responsibilities, including supporting team-lead activities when required.

I am particularly interested in developing my career in Customer Success, Account Management, and other customer-facing roles where I can combine relationship-building, problem-solving, and commercial awareness. Motivated by continuous learning and professional growth, I am looking to take on greater responsibility, develop leadership skills, and contribute more strategically to customer satisfaction, retention, and business growth.

Experience

Work history, roles, and key accomplishments

Huntsman Corporation logoHC
Current

Senior Customer Service Representative

Dec 2023 - Present (2 years 10 months)

Manage European distributor orders, customer accounts and queries using SAP, resolving issues and ensuring satisfaction while collaborating with Sales, Supply Chain, Finance and Logistics.

RL

Export Department Specialist

RENZACCI S.P.A. - INDUSTRIA LAVATRICI

Jan 2023 - Sep 2023 (8 months)

Prepared quotations and commercial offers, managed customer orders, handled export procedures and shipping documents, planned logistics transport, and invoiced.

Euroclear logoEU

Intern

Nov 2021 - Aug 2022 (9 months)

Provided daily support to the Collateral Account Management team and contract drafting team. Entered customer data into the database and sent daily reports and client account updates.

Education

Degrees, certifications, and relevant coursework

Universitet Jagiellonski logoUJ

Universitet Jagiellonski

Master's Degree, Biology

2020 - 2022

Grade: 5/5

Graduated in Environmental protection and management

AB

Alma Mater Studiorum / Università di Bologna

Bachelor's Degree, Anthropology

Grade: 99/110

I graduated in Anthropology, religions and oriental civilizations

Tech stack

Software and tools used professionally

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