Open to opportunities

Jacob Quarshie

@jacobquarshie

Message

I am an IT support specialist delivering responsive technical support and excellent customer service.

Ghana

Message

What I'm looking for

I seek a remote IT support role on a collaborative team where I can deliver excellent customer service, resolve technical issues using ticketing tools, support international clients, and grow into systems and cybersecurity responsibilities.

I am an IT support specialist and customer-focused professional with hands-on experience delivering responsive technical support across software and hardware, using ticketing systems like Zendesk and Freshdesk to log and escalate incidents efficiently.

I have supported backend development tasks as an intern and hold Google IT Support and Cybersecurity certificates with CompTIA A+ in progress; I thrive in remote, collaborative environments and aim to provide excellent service to international clients while growing my technical and cybersecurity expertise.

Experience

Work history, roles, and key accomplishments

Backend Intern

AYA Data

Aug 2023 - Oct 2023 (2 months)

Supported development of user-facing features and assisted in testing and debugging API-related issues to improve stability and cross-team issue resolution. Communicated effectively with product and support teams to prioritize and resolve defects.

Debugging Testing Troubleshooting Cross Functional Collaboration Communication Git

IT Support Trainee

GreenTechCA

Provided technical and customer support for software and hardware issues, improving user experience and reducing repeat incidents. Logged and tracked incidents in ticketing systems, escalated unresolved cases, and assisted users via phone, email, and remote desktop tools.

Technical Support Troubleshooting Ticketing Systems Windows Linux Active Directory Customer Service

Education

Degrees, certifications, and relevant coursework

Ghana Communication Technology University

Bachelor of Science, Information Technology

2021 -

Pursuing a Bachelor of Science in Information Technology with expected completion in November 2025; coursework includes Customer Support Fundamentals, Operating Systems, Cybersecurity, and Web Development.