At Scalestorm LLC, I manage email support for a direct-to-consumer e-commerce brand, resolving concerns about orders, products, delivery, and refunds. I use Shopify to review orders and shipment information, and Loop Subscriptions to help with cancellations and billing inquiries.
At Orbio World, I supported customers through email and live chat with order updates, tracking, returns, product questions, refunds, and subscription inquiries. I was recognized as a Top Agent for exceeding email handling quotas and response-time targets.
At TaskUs Inc., I conducted quality audits and reviewed and classified content for AI training support. I also performed data annotation and ranked number one in account review accuracy within my first three months. Earlier, at Genpact, I resolved credit card inquiries involving billing, fraud reports, chargeback disputes, and account servicing.
