Looking for a job

Rolyn Villanueva

@rolynvillanueva

Message

I resolve high-volume e-commerce customer issues across orders, subscriptions, billing, and retention.

Philippines

Message

What I'm looking for

I'm looking for a customer service or e-commerce support role where I can manage email, order, subscription, billing, and retention concerns while delivering accurate, empathetic resolutions.

I've supported customers at COMMA FOOTBALL, ARMADILLO.CO, and RYZE, resolving order, delivery, subscription, billing, refund, and retention concerns through high-volume email support.

At ARMADILLO.CO, I managed 150+ customer emails daily while processing orders, account updates, refunds, cancellations, and follow-ups using Shopify, Gorgias, Redo, and CRM workflows.

At RYZE, I handled subscription operations, payment discrepancies, escalated complaints, and personalized retention solutions while coordinating with legal, billing, and fulfillment teams.

I've also managed customer cases at SUNRUN / FOCUS BACOLOD and provided billing, retention, and Tier 1 technical support for Comcast services, consistently working toward QA, AHT, FCR, CSAT, and NPS goals.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Comma Football

May 2026 - Aug 2026 (3 months)

Provided professional, customer-focused email support for inquiries and order-related concerns. Assisted customers with order status, tracking, delivery issues, returns, replacements, and product questions.

Email Support Order Management Customer Retention Problem Solving Follow up

Retention / Email Specialist

Armadillo.co

Jan 2025 - Jan 2026 (1 year)

Managed 150+ customer emails daily while meeting response quality and turnaround targets. Handled customer service, retention, billing, and technical support inquiries.

Shopify Gorgias Redo CRM Customer Retention Billing Support Technical Support

General Virtual Assistant / Email Specialist

Ryze

Jan 2024 - Jan 2025 (1 year)

Managed subscription and order operations using Shopify, Recharge, Gorgias, Zendesk, and other e-commerce platforms. Processed subscriptions, one-time orders, cancellations, replacements, and upgrades accurately.

Shopify Recharge Gorgias Zendesk Subscription Management Order Processing Billing Disputes Customer Retention

Virtual Assistant

Aventus LLC

Jan 2023 - Jan 2024 (1 year)

Delivered prompt and professional email support to improve client satisfaction and response efficiency. Managed social media accounts and coordinated logistics to support brand visibility and timely deliveries.

Email Support Social Media Management Logistics Coordination CRM Management Research

Case Manager

Sunrun / Focus Bacolod

Jan 2021 - Jan 2023 (2 years)

Managed customer cases from scheduling through resolution while providing timely updates and support. Served as liaison between customers, technicians, and internal teams for smooth job coordination.

Case Management Salesforce Scheduling Customer Support Escalation Handling

Customer Service Representative

Comcast / Transcom Asia

Jan 2017 - Jan 2021 (4 years)

Assisted customers with billing inquiries, payments, refunds, adjustments, and disputes. Provided Tier 1 troubleshooting for internet, cable TV, and phone services.

Billing Support Troubleshooting Customer Retention Escalation Management Documentation