At Limbo Top, I supported e-commerce customers through email and helpdesk platforms, answering questions about orders, technical issues, and products.
I managed support tickets in Gorgias and Willdesk, and handled order fulfillment and tracking across Shopify and ShipBob. I also resolved shipping delays, missing items, and carrier discrepancies.
At Foundever (formerly SITEL), I handled customer service and billing disputes across chat, email, and phone. I investigated claims such as unauthorized charges and non-receipt of goods, and worked toward compliant resolutions while maintaining top-tier CSAT scores.
At Lee & Associates / Cline Holdings, I managed professional email correspondence, created step-by-step procedural guides, and recorded Loom walkthroughs. I also generated weekly workflow status reports.
