@sherylcuenca
Customer Support Specialist handling email and chat support, processing orders and refunds, and helping customers manage subscriptions.
PhilippinesAs a Customer Support Specialist, I handled customer inquiries through email and chat, helping customers with orders and refunds.
I guided customers through the order process and explained plans and company terms. I also updated subscription plans and helped correct errors.
I aimed to provide a satisfactory, human customer experience while following company terms and strict compliance.
Work history, roles, and key accomplishments
Unknown
Nov 2019 - Jan 2026 (6 years 2 months)
Provided customer support via email and chat, processing orders, handling refunds, guiding customers through order processes, and updating subscription plans while ensuring compliance with company terms.
Degrees, certifications, and relevant coursework
Undergraduate, Information Technology
Undergraduate studies in Information Technology at the University of Saint La Salle-Bacolod.
High School Diploma, High School
Graduated from Negros Occidental High School in 2006.
Software and tools used professionally
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