Serah Thanji

I’m a HIPAA-certified Medical Virtual Assistant trained in healthcare administration and patient support. I focus on keeping documentation accurate, protecting patient privacy, and helping clinics run smoothly through organized, timely virtual support.

In my last role at Safe Haven Clinic, I managed 20–40 patient appointments weekly, coordinating scheduling, patient intake, referrals, and follow-up documentation while maintaining 100% HIPAA compliance. I verify insurance eligibility and process 10–20 prior authorization requests per week, ensuring the right next steps for patients and providers.

I also maintain and update 30+ patient records weekly in EHR/EMR systems, supporting clinical workflows with clear, consistent documentation. I respond to patient inquiries within established turnaround times, aiming for reliable service that reduces friction for both patients and healthcare teams.

Before this, I built strong accuracy and communication skills through freelance transcription at Rev.com, completing 500+ hours with 98–99% accuracy and improving clarity through editing and proofreading. Earlier, as a Help-Desk Assistant at AMREF Kenya, I answered 40–60 calls daily, coordinated and scheduled 10–20 training sessions per month, and onboarded and trained 150+ community health workers on the M-Jali platform.