Open to opportunities

Derrick Mbesa

@derrickmbesa

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Medical Virtual Assistant and Pharmacy Technician delivering HIPAA-compliant EHR and patient workflow support.

Kenya

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What I'm looking for

I’m looking for a remote, healthcare-focused role where I can run HIPAA-compliant EHR documentation, insurance verification, and workflow coordination—using my clinical pharmacy mindset to reduce prior auth delays, improve adherence, and keep documentation audit-ready.

I’m an experienced Medical Virtual Assistant and licensed Pharmacy Technician with over three years in healthcare administration, documentation, and revenue cycle support.

I bring measurable impact—reducing no-show rates by 80%, improving patient treatment adherence by 60%, cutting prior authorization delays by 10%, and maintaining 99% documentation accuracy across high-volume EMR environments.

In remote roles, I manage scheduling, intake, insurance verification, follow-up workflows, and medical records with strict HIPAA confidentiality. I document physician-patient encounters in EHR systems using SOAP notes, producing audit-ready records for billing handoff.

My pharmacy background strengthens how I support patients and providers, from prior authorizations and claims review to medical billing and denial resolution. I focus on streamlined clinic operations and better patient access, engagement, and outcomes.

Experience

Work history, roles, and key accomplishments

Medical Virtual Assistant

CareConnect

Jan 2026 - Feb 2026 (1 month)

Provided remote medical scribing and administrative support for a U.S. healthcare team, producing accurate, compliant EHR documentation using SOAP notes. Coordinated with physicians to resolve documentation discrepancies and maintained HIPAA-compliant, audit-ready records for timely chart completion.

EHR Medical Scribing Records Management HIPAA compliance Chart Completion

Patient Coordinator & Pharmacy Technician

Baraka HealthNet

Apr 2024 - Jan 2026 (1 year 9 months)

Led patient coordination and chronic disease support for a primary care dispensary, verifying insurance eligibility and managing scheduling and patient records for high-volume clinic days. Implemented appointment reminders to reduce no-shows by 30% and led the HudumaCare NCD program to improve treatment adherence by 60%.

Patient Coordination Appointment Scheduling Appointment Reminder Systems EHR Data Entry Chronic Disease Management Patient Communication Health Education

Medical Virtual Assistant Intern

MedVA Launchpad

Oct 2025 - Dec 2025 (2 months)

Delivered end-to-end medical administrative and billing support for a behavioral/mental health clinic, including insurance eligibility and benefits verification. Managed prior authorizations and completed CMS-1500 superbills from chart notes, reducing psychiatric access delays by 10% and supporting smooth claim submissions.

Insurance Verification CMS 1500 Forms Medical Billing Support Prior Authorizations Behavioral Health Administration Patient Intake Coordination Encrypted Provider Support

Pharmacy Technician

Malibu Pharmacy

Apr 2022 - Jun 2023 (1 year 2 months)

Managed pharmacy billing operations by verifying insurance eligibility and patient cost-sharing before encounters to prevent billing errors. Handled end-to-end claim denials and prior authorizations, and maintained high documentation integrity for seamless EHR-to-billing handoffs.

Insurance Verification Prior Authorizations EHR Revenue Cycle Support Copay Deductible Verification Billing Integrity Administrative Support