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Jecyntah Stellah

@jecyntahstellah

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HIPAA-certified Medical Virtual Assistant specializing in medical records, scheduling, and coding.

Kenya

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What I'm looking for

I seek a patient-focused role where I can apply EHR, coding, and scheduling expertise in a HIPAA-compliant environment that values efficiency, professional growth, and collaborative healthcare delivery.

I am a highly organized, HIPAA-certified Medical Virtual Assistant with extensive experience in patient scheduling, medical coding and billing, EHR management, and telehealth support. I have a proven track record of maintaining patient confidentiality, reducing no-shows through reminders, resolving scheduling conflicts, and ensuring accurate medical documentation and claims submission.

I combine clinical administrative skills with data-driven monitoring and evaluation experience, having worked with DHIS2 and trained facility staff on EMR systems. My background in health records and information management and hands-on hospital experience enable me to improve workflow efficiency and compliance while delivering patient-centered support.

Experience

Work history, roles, and key accomplishments

Patient Scheduler

Rangwe Hospital

Aug 2019 - May 2025 (5 years 9 months)

Managed patient scheduling across departments, reduced no-shows via reminders, and maintained confidential EHR records while coordinating providers and resolving scheduling conflicts to improve clinic efficiency.

Scheduling EHR Insurance Verification Communication Calendar Management

Medical Coding and Billing

Eldoret Hospital

Jun 2017 - Jun 2019 (2 years)

Translated clinical documentation into ICD-10/CPT/HCPCS codes, submitted and followed up claims to payers, and resolved billing inquiries to maintain accurate, compliant revenue cycle processes.

ICD 10 CPT HCPCS Medical Billing Revenue Cycle

Monitoring and Evaluation Officer

M-Access Health Foundation

Mar 2015 - Apr 2017 (2 years 1 month)

Collected and analyzed health data, maintained DHIS2/EHR records, generated reports for decision-making, and trained facility staff on EMR systems while ensuring data confidentiality and compliance.

DHIS2 Monitoring & Evaluation Data Analysis EHR Health Information Systems Training

Education

Degrees, certifications, and relevant coursework

HIPAA Certification

Certificate, Health Information Privacy

2025 - 2025

Obtained HIPAA certification demonstrating knowledge of patient privacy and data protection standards.

Accountable

Certificate, Monitoring and Evaluation

2023 - 2023

Completed a Monitoring and Evaluation-related course provided by Accountable in April 2023.

Kenyatta University

Bachelor of Science, Health Records & Information Management

2016 - 2021

Grade: Second Class Upper Division

Completed a Bachelor of Science in Health Records & Information Management with Second Class Upper Division, focusing on medical records management and health information systems.

Kenya Medical Training College

Diploma, Health Records and Information Management

2010 - 2014

Awarded a Diploma in Health Records and Information Management Officer, covering medical record keeping, coding, and health information system practices.