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selvam swamykannu

@selvamswamykannu

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Results-driven Customer Success Manager with proven B2B experience.

India

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What I'm looking for

I am looking for a role that fosters collaboration, values customer relationships, and offers opportunities for professional growth.

I am a results-driven Customer Success Manager with over 4 years of proven experience in managing enterprise B2B accounts and driving customer satisfaction across SaaS and technology platforms. I have successfully managed over $2M in annual revenue while maintaining customer satisfaction ratings above 95%. My expertise lies in client onboarding, relationship management, account expansion, and cross-functional project coordination.

Throughout my career, I have demonstrated a strong track record of reducing churn, increasing retention, and identifying upselling opportunities with enterprise clients such as Netflix, Amazon Prime Video, Disney, and Warner Bros. I am passionate about optimizing processes and enhancing customer experiences, which has led to significant improvements in project efficiency and customer satisfaction scores.

Experience

Work history, roles, and key accomplishments

Project Coordinator

Ashley Global Capability Center

Feb 2024 - Feb 2025 (1 year)

Managed a portfolio of enterprise clients for custom furniture design solutions, ensuring seamless project delivery and high customer satisfaction. Streamlined communication workflows between design teams and clients, improving project efficiency by 25%. Coordinated multiple concurrent projects while maintaining quality standards and meeting critical delivery deadlines.

Account Management Customer Success Metrics Process Optimization Customer Experience Stakeholder Management

Fulfillment Technician

Premiere Digital Services

Jan 2022 - Feb 2024 (2 years 1 month)

Managed strategic relationships with top-tier streaming platforms, achieving 95%+ customer satisfaction and securing contract renewals. Orchestrated seamless onboarding processes for enterprise accounts, reducing time-to-value by 30%. Proactively identified upselling and expansion opportunities, contributing to long-term partnership development and account growth.

Enterprise Account Management Customer Onboarding Account Expansion Escalation Management

Senior Editor

Visual Data Media Services

Sep 2020 - Jan 2022 (1 year 4 months)

Managed complex localization projects for international content distribution across 15+ languages, coordinating with global teams across multiple time zones. Maintained quality standards for audio, video, and subtitle deliverables, ensuring cultural accuracy and brand consistency. Optimized production workflows, resulting in a 20% improvement in project turnaround times.

Global Account Coordination Quality Assurance Process Improvement

Authoring Engineer

Deluxe Media Services

Jan 2015 - Dec 2020 (5 years 11 months)

Specialized in OTT platform operations, contributing to the delivery and management of digital content. Supported various aspects of content authoring and distribution for over-the-top services.

OTT Project Delivery