rambabu mamidi

As a Customer Success Manager with over 7 years of experience, I have excelled in process optimization, strategy implementation, and enhancing customer satisfaction. My journey has been marked by a proven ability to manage cross-functional teams and streamline implementations, ensuring that clients achieve their desired outcomes efficiently.

At Zenskar, I collaborated directly with the CEO to design and implement a comprehensive Customer Success Playbook, significantly improving client retention and satisfaction. My role involved overseeing client communications and relationship management for high-value enterprise accounts, leading to long-term partnerships and successful implementations. I am passionate about visual storytelling, which I believe enhances the customer experience and drives product adoption.

Previously, I served as a Project Manager at The Narayana Group, where I managed customer relationships and improved the Net Promoter Score (NPS) through effective vendor management and stakeholder coordination. My experience at Byju’s as a Team Lead in Content Development further honed my skills in delivering engaging educational content and leading teams to meet quality standards.