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Apoorva Bhadauria

@apoorvabhadauria

Message

Customer Success & Account Manager driving data-driven client growth.

India

Message

What I'm looking for

I am looking for a customer-facing role where I can drive product adoption and retention using data-driven strategies, collaborate cross-functionally, and scale outcomes for enterprise clients in a growth-oriented culture.

I am a results-driven Customer Success and Account Management professional with over five years of experience in market research, digital survey monetization, and the AdTech ecosystem. I partner with global clients and internal product, tech, and operations teams to streamline onboarding, optimize workflows, and increase long-term platform value.

My background includes managing strategic client and publisher relationships, delivering analytics-backed recommendations to improve retention and efficiency, and executing simultaneous research projects using proprietary sampling platforms. I specialize in performance analytics, stakeholder collaboration, and proactive consultation to drive measurable growth across enterprise portfolios.

I hold certifications in Google Project Management and Google AI Essentials and am skilled with Salesforce, Jira, Power BI, and MS Office. I seek opportunities where I can apply cross-functional leadership and data-driven insights to improve customer outcomes and scale product adoption.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Innovate MR

Mar 2025 - Present (9 months)

Own and manage strategic client and publisher relationships to deploy and optimize digital survey monetization tools, driving platform utilization and long-term retention through data-driven insights and cross-functional coordination.

Account Management & Customer Success Onboarding Data Analysis Stakeholder Management Cross Functional Collaboration Performance Optimization

Senior Analyst, Project Success

Cint

Jan 2024 - Dec 2024 (11 months)

Supported strategic global accounts of the Cint marketplace by delivering analytics-backed recommendations that improved retention and operational efficiency and enhanced onboarding and delivery processes.

& Customer Success Data Analysis Onboarding Retention Marketplace Operations Process Improvement

Customer Success Representative

Cint

Jan 2023 - Jan 2024 (1 year)

Enabled product adoption and operational delivery across customer portfolios by conducting performance assessments and guiding optimization strategies for internal and external stakeholders.

Product Adoption Strategies & Customer Success Performance Analysis Optimization Client Communication Troubleshooting Stakeholder Management

Senior Analyst / Analyst

Lucid Holdings, Inc.

Oct 2019 - Jan 2023 (3 years 3 months)

Managed and executed multiple global research projects using proprietary sampling platforms, collaborated with vendors and stakeholders to ensure on-time delivery, and supported qualitative and quantitative research operations to improve data quality.

Market Research Project Management Data Quality Quantitative Analysis Qualitative Research Stakeholder Management

Research Associate

GRG Health

Aug 2018 - Jun 2019 (10 months)

Conducted primary and secondary healthcare research including KOL interviews and survey design, and produced detailed transcriptions and analytical reports to support research deliverables.

Healthcare Research Survey Design Transcription Primary Research Data Synthesis