Open to opportunities

Akshay Adhangle

@akshayadhangle

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Senior Customer Success leader driving adoption, retention, and revenue growth.

India

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What I'm looking for

I'm seeking a senior customer-success role at a growth-stage SaaS or enterprise company where I can drive adoption, retention and revenue, scale CS operations, lead cross-functional teams, and influence product strategy for enterprise clients.

I am a strategic, growth-focused Customer Success leader with over 5 years of experience supporting global and domestic enterprise clients across SaaS, BFSI, content marketing, and localization industries.

In my current role at Konnect Insights I advise enterprise clients on CX and social listening, delivering 20+ tailored demos, increasing client adoption by 15%, driving a 25% rise in product usage, and influencing three major product roadmap updates.

Previously, I managed BFSI client programs at PepperContent—boosting content engagement by 20% and campaign revenue by 35%—and led a 9-member AI content team to improve delivery rates by 30%; at Ulatus I improved localization turnaround time by 15% and raised NPS by 18% while overseeing 20+ concurrent projects.

I bring a data-driven, cross-functional approach to scaling customer success operations: I focus on onboarding, enablement, upsell strategy, and translating client feedback into product impact to drive measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success

Current

Konnect Insights

Nov 2024 - Present (11 months)

Advised global enterprise clients on CX and social listening, improving client adoption by 15% and increasing product usage by 25% while delivering 20+ tailored demos and onboarding 25+ accounts.

Customer Success Onboarding Stakeholder Management Product Feedback

Customer Success Manager

PepperContent

Nov 2023 - Oct 2024 (11 months)

Managed BFSI enterprise clients, driving a 20% increase in content engagement and a 35% campaign revenue lift while leading a 9-member AI content team that improved delivery rate 30% and maintained 95% CSAT.

Customer Success Content Strategy Client Relations Team Leadership Campaign Management Data Studio Excel CSAT

Senior Project Coordinator

Ulatus

Oct 2022 - Nov 2023 (1 year 1 month)

Managed end-to-end localization projects for global clients, implementing workflow enhancements that reduced turnaround time by 15% and increased NPS by 18% while overseeing budgets and cross-border teams.

Localization Project Management Vendor Management CAT Tools Cross Cultural Communication Risk Management Budgeting

Elite Project Analyst

Wyscout

Nov 2021 - Oct 2022 (11 months)

Managed football analytics projects for elite international clubs, leading an 8-analyst team and delivering data-driven scouting insights and player performance metrics on the Wyscout platform.

Data Driven Scouting Team Leadership Performance Metrics Wyscout Platform Reporting

Vendor Coordinator

T.K. Enterprise

Aug 2019 - Oct 2021 (2 years 2 months)

Built and maintained relationships with domestic and international vendors, managed contracts and compliance, and monitored KPIs to improve vendor performance.

Vendor Management Contract Management Compliance KPIs Procurement Relationship Management